Deck Attendant - Las Vegas, United States - Virgin Hotels

Virgin Hotels Las Vegas, United States

3 weeks ago

Description

Job Description

YOUR MISSION (The Job Description)

The Deck Attendant is responsible for setting up and maintaining cabanas, assisting guests in requesting cabanas, provide other supporting services, escorting guests to their reserved cabanas, and in the proper use of pool facilities and equipment, including the safety of guests in and around the pool area.

Requirements

THE NITTY-GRITTY (The Essential Job Duties)

This role will work closely with the General Manager to:

Prepare all cabanas before pool opening; ensuring towels are placed, menus are clean, and cabana is ready to be occupied
Greet guests and helps and/or instruction in the use of the Pool
Handle all guest requests and information for cabana reservations, including booking reservations, waiting lists, and notifying Cabana Attendants and Cocktail Servers of cabana occupancy
Check system to review reserved cabanas and preset as needed; update system status throughout the day, and close out reservations to ensure information is accurate and timely
Check with VIP Services to ensure there are no additions to the cabana list prior to opening
Is in position at the podium at least 15 minutes prior to opening
Check on cabana guests, assisting with all requests, regularly throughout the day
Clean cabanas regularly throughout the day, including end of day to ensure deck is ready for next business day
Oversee swimmers in and around pool and hot tub areas, issues towels and equipment to guests
Report any safety hazards to supervisor immediately; stays in location until help arrives
Report any maintenance issues to supervisor immediately
Must be physically present at work, in assigned workstation, in order to perform all functions required of the position

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Always communicate effectively, with customers as well as all levels of employees
Inspect and maintain areas for which responsible. Must be able to distinguish between different denominations of currency and make change
Review and comprehend all necessary documentation
Use the equipment associated with the position, including but not limited to pool equipment and cash register
Effectively and efficiently move around work area
Incumbents are at times subject to hazards such as slippery conditions. Proper safety precautions are taken
This position works outside and is subject to all weather conditions. Proper clothing is provided
Behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

Ability to work a flexible schedule
Current, legal and unrestricted ability to work in The United States
High school or equivalent education required
Possess works card s for American Red Cross certification in CPR for the Professional Rescuer and Lifeguard Training First Aid
Previous experience in in a similar pool/resort setting involving high profile customer contact, or through six months of on-the-job training
Preferred: 1-2 years' experience in a full-service hospitality establishment

WOULD BE NICE TO HAVE'S

Familiarity with superior customer service skills required

THE WORKING CONDITIONS

Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
Work in an environment that is subject to varying levels of cold, heat, sunlight, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
Stand for entire shift
Balance, bend, carry, climb stairs and ladders, crawl, reach, squat, and twist. These actions are required in order to assist guests in the proper use of equipment and to perform other job duties

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates.
Adaptive, Flexible
Embody "great attitude."
Unwavering integrity and endless work ethic.
Appreciate constructive feedback, as well as graciously providing the same.
Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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