- Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
- Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers
- Serves as the main point of contact for the office staff during implementation phase
- Coordinates efforts, timelines and services specific to individual client implementations
- Develops and maintains customer relationship through various communication methods during the process of implementation.
- Consults with customer to ascertain and define workflow needs, and determine implementation scope
- Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
- Interdepartmental communication of the customer's unique implementation requirements and issues
- Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
- Utilize Project Management best practices to drive and further develop methodology for each assigned project
- Tracks all Project Management time used by each customer through online CRM system
- Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software
- Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections
- Excellent organizational skills
- Excellent written and oral communication skills
- Effective time management skills
- Must be a highly motivated person that can work independently as well as being part of a team
- Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint
- Working knowledge of healthcare industry, especially acute care services and physician office workflow
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment
- Excellent analytical and problem solving skills and strong attention to detail
- Basic understanding of medical and technical terminology
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Implementation Project Manager - Austin, United States - eMDs
Description
Summary of Job
An Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.
Essential Duties and Responsibilities:
Please note that other duties may be assigned by your supervisor.
Skills & Requirements
Qualifications
Education and Experience
Associates degree preferably in a healthcare related field or equivalent combination of education and experience
Language Skills
Employees are required to speak, read and write English
Physical Demands / Work Environment
All employees must be able to lift 50lbs