Customer Service Representative - Johnston, United States - Software Galaxy Systems

Software Galaxy Systems Johnston, United States

3 weeks ago

Description

Hours and Work Schedule

Hours per Week: 40 hours

Work Schedule: 3:30 pm - 12:00 am (night)

Must work 1 weekend day.

Position Summary:

Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations.
Assist with any additional duties required to meet the business line needs

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