Customer Service Representative - Vincennes, United States - Clearwave Communications

Clearwave Communications Vincennes, United States

3 weeks ago

Description

** Customer Service Representative**

**Job Category****:** System **Requisition Number****:** CUSTO003939 Showing 1 location **Job Details**

**Description**

As a Customer Service Representative at Sparklight, a Cable One brand, you will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most by answering customer questions regarding our services or general billing questions.

***Paid training begins 10/25/2021.***

**How we will Spark your interest:**

Medical, vision, and dental benefits that start on your first day.

Learn, learn, learn with our tuition reimbursement ($5250 per year).

401k match up to 5%, vested after 1 year

FREE Cable & Internet Services if live in the service area

Associate Referral program

Associate Recognition program

Stronger Together incentive

Paid time off to volunteer with your favorite community organization & team community involvement

Talk with customers every day to deliver on or promise of being helpful, personal, proactive, and committed.

Provide customers with a virtual smile and clarify a variety of topics including charges, prorates, billing cycles, payment methods and customer equipment.

From time to time, this role will have front office opportunities to smile face-to-face with our customers in the community.

Engage in ongoing job and career training for productivity and career advancement

This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organizations Values.

We love teamwork Our ideal Representative will be able to work on a team or independently.

Problem solving is key when working with our customers. Be able to listen to customers and present solutions during all transactions.

The technology world never stops changing - be able to work in a fast-paced

Stress management the ability to manage stress during difficult or challenging circumstances.

Regular and predictable attendance is required.

High school diploma or general education degree (GED); or three to six months related experience and/or training in customer service; or equivalent combination of education and experience.

**The Core Competencies we require of all associates:**

**Committed:** Value each and every customer while working hard to keep their business and support our communities.

**Helpful:** Deliver support in the ways that are most useful to our customers and address their needs with expertise, respect, and empathy.

**Proactive:** Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.

**Personal:** Know our customers well, and tailor our communications and interactions to address their needs and expectations.

**Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.**

*Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "stronger together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.*

Sparklight is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 900,000 residential and business customers in 21 states. We keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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