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Customer Relations Specialist - Livermore, United States - The Cary Company
Description
The Cary Company is seeking an ambitious, energetic individual to support our Livermore, CAoffice as aCustomer Relations Specialist.This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service.
In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen.
We have a positive and optimistic culture, and are looking to hire this type of person.The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.
Duties:
Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement
Interact with customers via phone, email and chat
Negotiate pricing, terms and other contractual issues
Order processing
Follow-up and expedite orders to ensure on-time delivery
Problem-solve to find creative solutions to customer inquiries
Use innovation and creativity in developing new processes and procedures
Requirements:
Bachelors or Associates degree a plus
Strong business acumen
Ability to successfully multi-task in a fast-paced environment
Inbound call experience, strong follow-up skills, attention to detail, and time management
A strong work ethic with a positive "can-do" attitude and one who takes pride in the quality of their work
This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems
Perks:
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
401K Provision
Profit Sharing
HRA
Cafeteria Plan
Seasonal company sponsored events
Work/Life Balance
Childcare ReimbursementProgram
A little about the company:
Been around since 1895.
Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
Locations in Addison, IL (Headquarters), Indianapolis, IN (2018),Pittsburgh, PA (2019),Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC
We distribute rigid packaging products and industrial filtration.
We have a beautiful newly renovated corporate office/warehouse in Addison.
We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
Privately owned
We work to build autonomy, connectedness and confidence in your role
Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
We have various committees employees can join (Culture Committee and Cary Cares)
Core Values:
Growth, Positivity, Customer Driven, Spirited Work Ethic,In This Together
People that are successful in our culture/company have the following characteristics:
Positive/optimistic
Open Minded, but still look for ways to make our systems better
Curious/Inquisitive
Customer-Focused (ease of doing business for our customers)
Supportive of Co-workers
The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportiveteam environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create acustomer-centric and professional team.
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