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    Field Service Technician - Boston, United States - Hemmersbach GmbH & Co. KG

    Hemmersbach GmbH & Co. KG
    Hemmersbach GmbH & Co. KG Boston, United States

    3 weeks ago

    Default job background
    Description
    As Hemmersbach information technology engineer, your tasks include: Running diagnostics, troubleshooting errors and replacing hardware. Installation, support and decommissioning of laptops, Desktops.
    (printers, desktop, Laptops and enterprise-level projects)
    Willingness to drive between different client's sites
    Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking
    Ability to lift and carry equipment up to 50+ lbs.
    Your Tasks

    Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team.

    As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner.

    The ideal candidate will have experience working with desktop, laptops and printers.

    This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations.


    Responsibilities:
    Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.

    This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the clients needs and the projects scope.

    Performing equipment installations, upgrades, and repairs for clients' printers, PCs and other IT equipment.
    Providing technical support, including installation, configuration, and troubleshooting of hardware, software, and network issues. Ensuring client satisfaction by delivering exceptional customer service.

    Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.

    Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.

    Be part of us

    Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.


    We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family.

    Thats why Hemmersbach is The Social Purpose IT Company.
    ID: 15299 Field Service Technician

    USA / Boston, MA
    Your E-Mail

    How did you become aware of the job offer?

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    • Please note:

    If you have any problems submitting your application or using this form, please do not hesitate to contact us .

    Thank you

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