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Thousand Oaks

    Barista/Bar Back - Thousand Oaks, United States - Cafe Ficelle Inc

    Cafe Ficelle Inc
    Cafe Ficelle Inc Thousand Oaks, United States

    1 week ago

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    Description

    Job Description

    Job Description

    JOB DESCRIPTION: Barista

    Employee Status

    (Circle one) Full Time Part Time

    FLSA Status

    (Circle one) Exempt Non-exempt

    Mission

    Hospitality service; responds to customer's need and tries to

    exceed expectations at all times. The barista is responsible for

    maintaining a quality experience within their store.

    Position

    Objectives and

    Expectations


    • A barista is responsible for assisting the store manager on the

    bar to craft high quality drinks for our customers


    • Fill in as cashier and other duties as needed


    • Provide fast, friendly, and efficient service


    • Ensure quality experience for both customers and team

    members while completeing Regular barista duties

    Personal Success

    Characteristics


    • A friendly and consistent demeanor with fellow employees &

    guests.


    • Effective communication skills


    • Ability to acknowledge and fix mistakes quickly


    • Effective time management

    Reports To: Store Manager

    DUTIES DESCRIPTION – Barista

    As a barista, you will be assisting the store manager in executing our high quality drink

    menu and be the final face of the customer interaction. This may include running drinks and

    food, cleaning, and customer service as needed.

    A Barista is responsible for the following

    Customer Service and Accountability


    • Greets every customer with a friendly smile and positive attitude


    • Is honest and promotes the values and mission of Café Ficelle


    • Accurately processes transactions


    • Provides excellent customer service and builds rapport with customers by learning names and

    favorite drinks


    • Responds appropriately to customer concerns


    • Maintains calm demeanor during periods of high volume

    JOB DESCRIPTION: Barista


    • Communicates customer complaints to management


    • Adheres to appropriate standards of behavior in the workplace and to behaviors outlined in the

    Employee Handbook


    • Ensures accountability of company funds and inventory


    • Maintain a clean, organized and stocked environment


    • Perform opening and closing procedures


    • Promotes and practices safe work habits', and reports potential safety hazards, operational

    inconsistencies and team member incidents to the store manager.

    Product Quality


    • Maintains the highest level of standards for all product preparation including proper grinding

    of coffee beans and top quality espresso shots


    • Pays attention to detail to provide the highest level of product presentation


    •
    • Follows health, safety and sanitation guidelines for all products


    • Adheres to all Company recipes and measurements


    • Ensures that employees are educated on menu products and services


    • Keeps work area clean and organized so that co-workers and management can locate resources

    and products as needed

    Teamwork and initiative


    • Demonstrates the ability to lead, and use effective communication


    • Creates a positive learning environment by providing clear, specific, timely, and respectful

    coaching and feedback to employees on shift.

    Manager Signature: ________________________ Date: ______________

    Employee Signature: _______________________ Date: ______________

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