- Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
- Understand clients' business objectives and challenges and proactively identify opportunities to leverage Presto's AI solutions to address their needs.
- Collaborate cross-functionally with Sales, Product, and Operations teams to ensure seamless implementation and ongoing support for clients.
- Conduct regular check-ins with clients to review performance metrics, gather feedback, and identify areas for improvement.
- Plan, monitor, and manage all account initiatives - internal and external.
- Identify best practices and potential solutions that would enable Presto to scale across all accounts.
- Serve as an advocate for clients within Presto, championing their needs and driving initiatives to enhance their experience.
- Bachelor's degree in Business Administration, Marketing, Hospitality, or related field or commensurate years of on the job experience in QSR (Quick Service Restaurant) roles.
- 1-2 years of experience in account management, customer success, or related roles, preferably in the technology or hospitality industry.
- Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex concepts to diverse audiences.
- Proven track record of managing client relationships and driving customer satisfaction.
- Highly organized with excellent project management skills, capable of juggling multiple priorities in a fast-paced environment.
- Passion for technology and innovation, with a desire to stay updated on industry trends and best practices.
- Flexibility to travel occasionally for client meetings and industry events, as needed.
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Account Management Associate - Remote, United States - Presto
1 week ago
Description
Presto (Nasdaq: PRST) is a public company that provides enterprise-grade AI and automation solutions to the restaurant industry. Presto was one of the relatively few technology companies able to successfully become public in 2022. Founded out of MIT in 2008, the company has grown to become the leader in drive-thru voice automation. Presto's solutions are designed to decrease labor costs, improve staff productivity, increase revenue, and enhance the guest experience. Presto offers its AI solution, Presto VoiceTM, to quick service restaurants (QSR) and has some of the most recognized restaurant names in the United States as its customers.
Presto is seeking a dynamic and results-driven Account Management Associate to join our growing team. As an integral part of the Account Management team, you will be responsible for fostering strong client relationships, driving the adoption of Presto's AI solutions, and ensuring client success.
Responsibilities
Qualifications
The U.S. base salary range for this position is approximately $58,000 - $ 72,000 annually + bonus, equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by location and additional factors, including job-related skills, experience, and relevant education or training. At Presto, it is not typical for the individual to be hired at or near the top of the range for their role; compensation decisions are dependent on the circumstances for each case.
Presto (NASDAQ: PRST) has a compensation strategy that aims to reward high performers and retain them for the long term. Other benefits to U.S.-based employees include medical, dental, and vision insurance, 401(k) program, and paid-time-off (PTO). To learn more, please visit:
We value people from all walks of life and are committed to creating an inclusive hiring process and work environment. We especially encourage historically underrepresented candidates to apply. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need an accommodation to access the job application or interview process, please contact
Account Management Associate professionals in Remote
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DORIANT KAMSU
BILINGUAL SALE SUPPORT SPECIALIST FRENCH /ENGLISH