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Sebastopol

    Assistant Service Manager- Solar - Sebastopol, United States - Vital Energy

    Vital Energy
    Vital Energy Sebastopol, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $27-$32

    ASSISTANT SERVICE MANAGER

    We are seeking a self-motivated, detail oriented and highly organized Assistant Service Manager who thrives in a fast-paced, high volume, and service oriented work environment.

    You will be responsible for supporting and overseeing the generator, solar and battery service department operations including scheduling service and maintenance calls, managing a high volume of customer communications, monitoring systems for issues or alerts, materials and warranty management, estimates and invoicing, and overseeing reporting and documentation.


    ROLES & RESPONSIBILITIES

    • Lead/Supervise the Service Department
    • Initiate and respond to a high volume of customer communications, issues and requests.
    • Schedule, confirm, and process service calls and repairs.
    • Work closely with Field Technicians throughout the day to ensure clear customer communications, timeliness, and accurate documentation and reporting.
    • Prep and process daily Service Reports and billing.
    • Submit, follow-up and process estimates and invoicing and answer customer inquiries.
    • Maintain and order parts and inventory for service and maintenance department.
    • Track, receive and enter parts in our inventory system.
    • Submit and process warranty claims and RMA's to manufacturers.
    • Monitor generator, solar, and battery remote monitoring systems for issues or alerts.
    • Manage all repairs and service for company fleet.

    SKILLS & EXPERIENCE

    • Experience in a generator, solar, HVAC, or equipment service department a HUGE PLUS.
    • Understanding of construction process, tools, equipment and materials, very helpful.
    • Outstanding communication, customer service and problem solving skills. Professional and pleasant demeanor with technicians and customers.
    • Fast learner with good technical understanding and support skills. Able to explain, educate and walk customers through basic technical directions.
    • Strong problem-solving skills, able to proactively identify issues, and develop and execute solutions
    • Self-starter who is able to manage multiple tasks with minimal direction.
    • Team player with a "can do" attitude.
    • Highly organized with a strong attention to detail.
    • Strong organizational and administrative skills, with the ability to anticipate, improvise and adapt for optimal resolutions.
    • Excellent time management skills and ability to multi-task and prioritize work.
    • Strong computer and office system skills with proficiency in cloud based systems including Google Suite, CRM, DocuSign, Quickbooks Online, etc.
    • Knowledge of construction safety guidelines and requirements, a plus.

    COMPENSATION

    • Competitive wage, dependent on experience. Benefits include PTO holidays and sick leave, mileage reimbursements, technology stipend, professional development assistance, employee discounts, and referral programs.
    • Provide all technology and equipment as needed, including company laptop, cell phone, etc.
    • Great opportunity for growth and advancement. We believe in nurturing and promoting from within, whenever possible.
    • Friendly, down to earth and deeply collaborative work environment in our beautiful offices in central Sebastopol.
    • Full Time Position (8am-5pm).

    ABOUT US

    We are a local and family owned, service provider since the 80's. We look forward to hearing from you

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