The person in charge of overseeing and managing the accounts of clients - Ravine, PA, United States - Terra

Terra
Terra
Verified Company
Ravine, PA, United States

1 hour ago

James Miller

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James Miller

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Freelance
Description

Acolad is a renowned global company that specializes in language and content solutions, services, and technologies. Our group, represented by Acolad, TextMaster, and Ubiqus, operates in 25 countries and has a network of over 2,500 internal experts and 20,000 external linguists.

At Acolad, every role plays a crucial part in our worldwide expansion. We understand that our success is dependent on the success of our employees.

Joining Acolad means joining a dynamic and collaborative global environment that fosters talent and innovation. We are constantly seeking new talent (like you) to support our mission of driving growth and innovation for some of the world's top brands.

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Main Responsibilities:

  • Cultivate and maintain strong relationships with existing key customers through team members or independently. Develop new relationships throughout the account to achieve a high level of customer satisfaction and support business growth and financial goals (revenue, gross margin).
  • Master the company's service and solutions portfolio and support the team in presenting complex combinations of services and technologies, either through account managementdriven opportunities or in collaboration with sales and solution management.
  • Serve as a liaison between customers and other company resources to ensure excellent customer service and retention.
  • Develop and manage a team of strategic account managers through coaching, training, and onthejob support. Drive talent acquisition and promotion and ensure employee retention.
  • Ensure team compliance with processes, maintain data quality in
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