Lube Technician/Senior Lube Technician - Ankeny, Iowa, United States - LOF Xpress™ Oil Change

Description

About Us:

LOF-XpressTM Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years.

We strive to deliver Fast, Friendly & Honest service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.

If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.


What to Expect:
A fun, fast-paced environment.

Competitive wages and opportunities for advancement.

A commitment to continuous learning, coaching, and development.

Requirements


Job Responsibilities:
Create a welcoming experience for each customer by greeting each individual

Work at a fast pace to meet speed expectations for LOF Xpress Services

Tailor each guest experience based on the customer's preference. Follow cues given by the customer to discern the needed approach

Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers

Promote team work and a professional environment for co-workers, vendors and customers

Communicate proactively and effectively with customers and co-workers through speech and writing

Be willing to cross train and work in other areas as needed

Maintain the facilities by assisting clean-up tasks between assigned vehicles and at the end of shifts

Dress professionally, according to LOF Xpress policy and standards

Maintain organization of tools and devices throughout the facility

Assist with exterior maintenance of the facility to promote guest and team safety

Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology

Able to cashier and operate the point of sale system when needed

Work a varied work schedule based on customer demand and store hours

Work quickly, efficiently, and safely to deliver quality service to our customers

Follow all safety procedures as described in the handbook and safety manuals and other postings

Proven ability to complete tasks independently and with little supervision

Report to all shifts on time when scheduled

Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks

Display proficiency in sales and service reviews

Training requirement include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert

Serve as a trainer for new team members

Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle

Be cross-trained and willing to work in all store positions.

Be able to handle and deescalate customer complaints and warranties

Other duties as assigned


Job Requirements:
Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position

Familiarity with technology and word processing

Education - High school diploma preferred.

At least 18 years of age

A current, valid drivers license is required.


Physical Demands and Work Environment:
Extended periods of time standing on hard surfaces, such as concrete floors

Exposure to loud noises and fumes

Exposure to outdoor conditions such as heat, cold, rain, and snow

Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands

Ability to lift and move work-related items up to 50 pounds

Benefits

Competitive pay commensurate with experience/qualifications between $16-20 per Hour

Competitive Benefits Medical, Dental, and Vision after a waiting period

Paid Time Off

401(k) Retirement

Comprehensive on-the-job training is provided for all departments/levels

Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply

A development culture with a focus on promoting from within