- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
- Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
- Prepare General Manager daily, weekly and month end reporting packs.
- Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
- Assist in the washing, drying, and folding of hotel laundry.
- Act as the security point of contact during various times in the shift.
- Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
- Previous background from the extended stay industry preferred.
- Reading and writing skills are utilized when compiling department records, guest registration and reservation information
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Will be required to work mornings, evening, weekends, and holidays.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
-
Night Audit
3 weeks ago
Marriott International, Inc Nashville, United StatesJob Description · Additional Information Night Audit, Weekly pay, Discounted parking · Job Number · Job Category Finance & Accounting · Location W Nashville, 300 12th Avenue South, Nashville, Tennessee, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Reloc ...
-
Night Audit
1 week ago
Noelle Nashville LLC Nashville, United StatesJob Description · Job DescriptionNoelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. · Your dedication and watchful nature help others sleep well at night. This individua ...
-
Night Audit
2 weeks ago
1 Hotel Nashville Nashville, United StatesOverview · Grow with us... · The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide ...
-
Night Audit
3 weeks ago
Marriott Nashville, United StatesMarriott Hotels th Avenue South [Front Desk Agent / Team Member] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offe ...
-
Night Audit Manager
1 week ago
Courtyard Nashville Green Hills Nashville, Tennessee, United States PermanentJob Summary: · The Night Audit Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. T ...
-
Night Audit Manager
1 week ago
Aimbridge Hospitality Nashville, United StatesJob Summary · The Night Audit Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Th ...
-
Night Audit
2 weeks ago
Skyline Smyrna Hotel LP Smyrna, United StatesJob Description · Job DescriptionBenefits:Free uniforms · Paid time off · Employee discounts · Courtyard by Marriott Nashville - Smyrna · 411 Potomac Pl, Smyrna, TN 37167 · We are looking for a Hotel Night Auditor to serve as our guests first point of contact and manage all aspec ...
-
Production Manager
21 hours ago
Outback Presents Nashville, United StatesOutback Presents is seeking a qualified, senior-level candidate to fill a Production Manager position. This is a full-time salaried position with benefits, responsible for the following: · Advancing and organizing all aspects of a music show at the arena and stadium level, acros ...
-
Business Office Associate
2 weeks ago
CarMax Nashville, United States Full time6138 - Murfreesboro Manson Pike, Murfreesboro, Tennessee, CarMax, the way your career should be Provide an iconic customer experience - Summary: · Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service ...
-
Executive Chef
2 weeks ago
Sushi-San Nashville, United StatesBrand : Brand Logo: · About US: · Arriving in Nashville from Chicago, Sushi-san will be serving up the freshest fish seven days a week. The menu from Master Sushi Chef Kaze Chan will feature signature maki, handrolls, San-Sets, nigiri and sashimi along with Sizzling Rice, binch ...
-
General Manager, Renaissance Nashville Hotel
2 weeks ago
Marriott International Nashville, United States Full timeJOB SUMMARY · Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on inves ...
-
Night Auditor and Breakfast Setup
3 weeks ago
Marriott Hotels & Resorts Nashville, United StatesComplete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vo Night Auditor, Auditor, Break ...
-
Night Auditor
2 weeks ago
Image Hotel Management Nashville, United StatesJob Description · Job DescriptionNight audit shift will be 11pm-7am. Thursday night - Saturday nights. Please be advised that the hotel will need you to have transportation as well as being on time. no call outs or anything reliability is a must. these shifts will consist of the ...
-
Night Auditor
2 weeks ago
Nashville Staybridge Suites Midtown Nashville, United States Part timeJob Description · Job DescriptionNight Audit · Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position In this extremely important role, you will be a champion guest service agent to ensure guest needs a ...
-
Clerk
3 weeks ago
Marriott Hotels & Resorts Nashville, United StatesComplete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vo Clerk, Retail, Hotel · ...
-
Night Auditor
21 hours ago
Residence Inn by Marriott Nashville, United StatesResidence Inn by Marriott Elm Hill Pike [Front Desk Agent / Reservations Agent] As a Night Auditor at Residence Inn by Marriott, you'll: Audit guest accounts for accuracy and completeness; Verify and balance daily transactions; Prepare and distribute reports to management; Handle ...
-
Night Auditor
3 days ago
Summit Management Services Nashville, United StatesJob Description: The Night Auditor at the vibrant Moxy Vanderbilt Hillsboro Village is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 12pm-8am). Primary responsibilities inclu ...
-
Hotel Overnight Supervisor
3 days ago
Arbor Lodging Management Nashville, United States** Hotel Overnight Supervisor** · **Job Category****:** Front Desk **Requisition Number****:** NIGHT001656 Showing 1 location **Job Details** · **Description** · HOTEL INDIGO NASHVILLE · We are currently seeking a · ****Hotel Overnight Supervisor**** · **Night Audit Duties ...
-
Night Auditor
1 week ago
Springhill Suites Nashville Nashville, Tennessee, United States PermanentJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
-
Teller Operations Coordinator
4 weeks ago
First Horizon Corp. Nashville, United StatesLocation: Onsite at location in job posting. · Summary · A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate cus ...
Night Audit - Nashville, United States - Sonesta International Hotels
Description
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES:
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: