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Albuquerque

    Communication Center Specialist - Albuquerque, United States - City of Albuquerque, NM

    City of Albuquerque, NM
    City of Albuquerque, NM Albuquerque, United States

    1 week ago

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    Description
    Position Summary


    Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.

    Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

    Minimum Education, Experience And Additional Requirements

    Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

    High school diploma or GED; and

    Three (3) years of general office experience; and

    To include one (1) year of radio dispatching or two-way radio operation experience.


    ADDITIONAL REQUIREMENTS:
    Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

    Possession Of a City Operator's Permit (COP) within 6 months from date of hire.

    When assigned to Department of Senior Affairs:
    High school diploma or GED; and

    Three (3) years of experience in a high-volume customer service area; and

    Experience using network computer systems, word processing, data entry or responding to inbound and outbound calls.

    Bilingual, fluent written and oral in order to translate Spanish to English and English to Spanish highly preferred.

    Preferred Knowledge


    • Basic operations, services and activities of a communications dispatch program
    • Federal Communications Commission (FCC) established rules and regulations
    • English usage, spelling, grammar and punctuation
    • Communications equipment
    • Modern office procedures, methods and equipment including computers
    • Methods, techniques and software used to route and track incoming calls and requests
    • Pertinent Federal, State and local laws, codes and regulations
    Preferred Skills & Abilities


    • Operate various forms of communications equipment
    • Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
    • Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
    • Route requests for service to appropriate personnel
    • Maintain records, files and logs
    • Interpret and explain City policies and procedures
    • Type at a speed necessary for successful job performance
    • Respond to requests and inquiries from the general public
    • Understand and follow oral and written instructions
    • Communicate clearly and concisely
    • Perform the essential functions of the job with or without reasonable accommodation
    • Operate office equipment including computers and supporting word processing and spreadsheet applications
    • Establish and maintain effective working relationships with those contacted in the course of work
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