- Greet & establish a rapport with guests, residents, prospective residents, and vendors
- Greet guests/concierge: provide information to the public by phone, online, and in-person about the facilities, pricing, reservations, programs, and other services. Treat our customers and guests with respect - Be kind, courteous, and knowledgeable
- Answer calls efficiently for reservations and calls customers when needed
- Answers questions in our online chat
- Report resort comments, suggestions, and complaints to the Resort Manager
- Efficiently check guests in and out, handling reservations and walk-in guests
- Collect rent, deposits, and payments for other services in Rent Manager and Campspot
- Make collection calls for site rental payments as directed
- Send emails to residents / potential guests as needed
- Maintain and complete resort files, reports, and records
- Upload files resident files and resident/guest communications to Rent Manager
- Prepare and distribute resort communications such as newsletters, rule reminders, violations etc.
- Ensure office supplies are sufficiently stocked and prepare orders as needed
- Sort mail and packages and distribute to mailboxes
- Secure documents for leases
- Input meter readings
- Contact maintenance when needed for guests with any potential problems
- Performs other related duties as assigned
- High School diploma or equivalent is required. Some college experience preferred
- Intermediate to advance with Microsoft Office: Word, Excel, Outlook, and PowerPoint
- Knowledge of POS software and facility rental/reservation software is strongly preferred, but not required
- Pleasant phone voice, excellent phone skills, professional appearance, and demeanor required.
- Ability to work in a fast-paced environment and multi-task.
- Ability to read, write and perform basic mathematical calculations.
- Interpersonal skills using tact, patience, and courtesy.
- Must adhere to all company policies and procedures and should be prepared to work a flexible schedule, including weekends and holidays.
- Strong interpersonal skills and the ability to work well with co-workers
- Physical Activities: Ability to regularly walk, stand or stoop. Prolonged periods of sitting down.
- Lifting Requirements: Able to occasionally lift, carry, push, pool or otherwise move objects weighing up to 25 pounds.
- Environment Conditions: Able to work comfortably in property environment. Company will provide adequate uniforms
- Strong Relational Skills
- Thoroughness and an Attention to Detail
- Excellent and Attentive Customer Service
- Must be resourceful and able to find solutions when issues arise
- Medical, Dental, and Vision
- Voluntary STD, LTD, and Life
- Voluntary Accidental and Critical Illness
- PTO and 10 Paid Holidays
- 401(k)
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Description
Job Description
Job DescriptionDescription:WHO WE ARE...
Do you love the outdoors? Are you looking to share your expertise, experience, and excitement for the outdoors with others? Do you want to be part of an outdoor community that is environmentally minded? Join our team We are looking for people with an eco-conscious mindset and a passion for hospitality to join our team
Village Camp is actively seeking an experienced Outdoor Hospitality Professional to join our team and launch our newest brand, Village Camp – Flagstaff. This role will be integral to the brand and is a fast track to RVP with 3 more properties ready to rebrand after this. We are planning to open the Flagstaff location in May 2023, and we are looking to make immediate hire for pre-open marketing and construction responsibilities.
Village Camp is the ultimate getaway for those with an adventurous spirit, love of nature, and active lifestyle Founded in 2020 as the newest brand of outdoor hospitality from seasoned operator, Roberts Resorts, Village Camp focuses on bringing people closer to nature with state-of-the-art facilities, unique accommodations, and specialized onsite programming. Village Camp is an experienced brand that strives to create community among our team members, guests, and owners alike.
Ready to join our adventure? Fill out an application and tell us why you are the right person for this role
WHAT YOU'LL DO...
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Requirements:ROLE REQUIREMENTS...
THE RIGHT PERSON WILL...
Company Benefits
DIVERSITY, EQUITY, AND INCLUSION...
At Village Camp, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
