- Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors
- Supports the front office team, sales team, and guest experience
- Main responsibilities include registering guests, making, and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
- Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Acknowledge all guests, anticipate needs, and always respond promptly to always maintain positive guest relations.
- Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
- Maintain guest history files.
- Set-up accurate accounts for each guest in accordance with their requirements, i.e., separate room/tax/incidentals/comps.
- File registration cards and vouchers by room number.
- Assist and process overbooked or "walked" guests.
- Assist and provide room change accommodations.
- Document all guest requests, complaints, or problems.
- Resolve guest complaints to ensure guest satisfaction.
- Maintain organized and clean work area with necessary supplies.
- Responsible for assigned bank and ensure accuracy of contracted monies; always keep bank secure.
- Communicate with prior shift's Front Desk Agent to review all follow-up items.
- Answer department telephone within property guidelines as to number of rings, correct greeting, and proper etiquette.
- Process end of day reports.
- Prior Experience:
- 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work.
- IT Expertise:
- Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
- Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
- Education:
- High School diploma or GED required; college degree preferred.
- Subject Expertise:
- Must be able to sustain composure, remain calm and possess a positive attitude.
- Must be energetic and outgoing.
- Must be service oriented with excellent customer service skills.
- Must be able to follow directions with focus to detail, speed, and accuracy.
- Must be a team player with the ability to work under minimal supervision.
- Must be able to multi-task in a fast-paced work environment.
- Must possess excellent interpersonal and organizational skills.
- Must have basic knowledge of arithmetic.
- Must have the ability to input data and access information on the computer.
- Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
- Must be able to read, write and understand the English language.
- Must be able to exercise confidentiality and discretion.
- Must be able to effectively communicate.
- Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
- Demonstrate a working knowledge of all company safety and security procedures.
- Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
- Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
- Competitive Base Salary
- PTO
- Medical, Dental, Vision, Life, Pet Insurance
- 401K
- Costco Membership
- Bereavement Leave
- Management Contract Referral Program
- Education Assistance
- Employee Rates at all of Springboard Hospitality's 35+ Hotels
- Monthly Cell Phone Stipend
- Dry Cleaning Services
- Hotel Level Executive Bonus Program
- Retention Bonuses
- Lead Share Program
- Associate of the Month/Quarter & Company-wide Associate of the Year Programs
- Associate Referral Bonus Program
- CONNECTED. We are plugged into people, technology and the cutting edge of culture.
- INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
- COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
- PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
- DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
-
Night Auditor
3 weeks ago
Remington Sedona, United StatesJob Description · What you will be doingPerform all daily audit functions for front office and each outlet of the hotel. · Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a ...
-
Conference Services Manager
2 weeks ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning , organizing and managing the in house details for weddings and corporate g ...
-
Conference Services Manager
4 weeks ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning , organizing and managing the in house details for weddings and corporate g ...
-
Conference Services Manager
1 week ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning, organizing and managing the in house details for weddings and corporate gro ...
-
Conference Services Manager
4 weeks ago
L'Auberge de Sedona Sedona, United StatesJob Summary: · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning, organizing and managing the in house details for weddings and corporate g ...
-
Conference Services Manager
2 weeks ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning , organizing and managing the in house details for weddings and corporate g ...
-
Conference Services Manager
3 weeks ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning , organizing and managing the in house details for weddings and corporate g ...
-
Conference Services Manager
4 weeks ago
Aimbridge Hospitality Sedona, United StatesJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning , organizing and managing the in house details for weddings and corporate g ...
-
Manager Front Office
2 weeks ago
Hilton Grand Vacations Sedona, United StatesWORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* · At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. · Here's why you will love it here: Recognition Programs and Rewards · ...
-
Night Auditor
2 days ago
Hilton Sedona, United StatesNight Auditor - Hilton Sedona Resort at Bell Rock · **THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR A NIGHT AUDITOR TO JOIN THEIR FRONT OFFICE TEAM**: · **Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton S ...
-
Night Auditor
2 days ago
Hilton Sedona, United States**THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR A NIGHT AUDITOR TO JOIN THEIR FRONT OFFICE TEAM**: · **Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/pat ...
-
Night Auditor/guest Services
11 hours ago
Arabella Hotel Sedona Sedona, United StatesArabella Hotel Sedona is looking for a full time Night Audit/ Front Desk Agent. · Join a fun and positive work environment. We are searching for positive personality with great problem solving skills.The Guest Service Representative is responsible for promoting an atmosphere that ...
-
Conference Services Manager
2 weeks ago
L `Auberge De Sedona Sedona, United StatesJob Summary: · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning, organizing and managing the in house details for weddings and corporate gro ...
-
Conference Services Manager
1 week ago
L'Auberge de Sedona Sedona, United States Full timeJob Summary · L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. · The Convention Service Manager is responsible for planning, organizing and managing the in house details for weddings and corporate grou ...
-
Hotel/Lodge Night Auditor PT
2 weeks ago
Cliff Castle Casino Camp Verde, United States Part timeHotel/Lodge Night Auditor PT (Part Time, Grave Shifts) · Department: Hotel · Position: PT Hotel/Lodge Night Auditor · Department: Hotel · Wage: 17.50/hr. · $1 per hour extra between 2-6 a.m. · POSITION SUMMARY:Responsible for the successful overall operations related to Front ...
-
GM and Food
2 weeks ago
Target Flagstaff, United States VariableStarting Hourly Rate / Salario por Hora Inicial: $17.75 USD per hour ALL ABOUT TARGET · As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. · Working at Target means the opportunity to help all ...
-
Lodge Night Auditor
2 weeks ago
Cliff Castle Casino Camp Verde, United StatesJob Description · Job DescriptionPosition: Lodge Night Auditor · Wage: 17.50/hr · POSITION SUMMARY: Responsible for the successful overall operations related to Front Desk and Night Audit of the Hotel and Lodge, ensuring accurate and timely guest billings. · ESSENTIAL DUTIES: · ...
-
Relief Night Auditor
3 weeks ago
Hotel in East Flagstaff Flagstaff, United StatesJob Description · Job DescriptionJob is for Thursday, Friday, Saturday and Sunday from 10pm - 7 am. This is an extremely hard shift to cover and we are looking for someone dependable and reliable. · The relief Night Auditor will serve as ambassador to the hotel handling all check ...
-
Night Auditor
3 weeks ago
Drury Hotels Company, LLC Flagstaff, United StatesFull time Night Auditor. Starting pay $20.52. Summer availability required. · Property Location: · 300 South Milton Road - Flagstaff, Arizona 86001 · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who ...
-
Assistant Manager, Commissioning
2 weeks ago
Northern Arizona University Flagstaff, United StatesJob Title · Assistant Manager, Commissioning & Controls Or Manager, Commissioning and Controls · Job ID · 607780 · Location · Facility Services · Full/Part Time · Full-Time · Favorite Job · Regular/Temporary · Regular · Workplace Culture · NAU aims to be the nation's ...
night audit ft - Sedona, United States - Springboard Hospitality
Description
Job DetailsJob Location
The Wilde Resort and Spa - Sedona, AZ
Salary Range
$ $20.00 Hourly
Description
NIGHT AUDIT - THE WILDE RESORT $20.00/hourly
About our resort and our company:
Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality
With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.
Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.
Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...
PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.
PRIMARY MISSION
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs.
SCOPE OF WORK + TEAM
EXPERIENCE:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
