- Responsible for the management, support and oversight of all that have to do with the desktop and user environment including but not limited to: Microsoft Active Directory and Office 365, Endpoints, branches, Citrix, PCs, mobile devices, printers/scanners/signature pads/etc., PC software, server applications and third party hosted services, PC deployment and upgrade, First level network connectivity troubleshooting, installations and configuration of new end point equipment, device inventory, licenses management, maintenance agreements, new equipment and software proposals, Equipment Upgrade.
- Responsible for managing the Help Desk and Tech Support functions: managing ticket system, managing of ticket resolution and aging, ticket assignment and follow up, ticket stats and help desk metrics, oversee the completion of tickets and SLAs.
- Responsible for oversight, coordination, being the driving force for: patches to workstation deployment and testing, disaster recovery and backups Centurion and Agility.
- Perform, maintain and understand all Credit Union backup, recovery and security procedures,
- Ensure that the media, procedures and documentation required for a successful recovery are properly maintained and tested.
- Lead and coordinate efforts for disaster recovery testing.
- Responsible for managing, being the driving force and responsible of the completion of assigned projects or tasks as an individual contributor. Will start with:
- Help Desk metrics, Reporting; and
- Key resource for Password Manager system.
- Three years to five years of similar or related experience, including preparatory experience.
- A two-year college degree. Equivalent experience is preferred.
- Knowledge and active experience in configuring Microsoft Active Directory and Office 365.
- Proficient with Microsoft Office Suite of products: Word, Excel, Visio, Project, Outlook and Teams Previous System Administrator experience a plus
- Strong analytical and problem-solving skills .
- Experience in implementing standards and best practices.
- Excellent written and verbal communication skills.
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
- Experience working with vendors as a support professional to drive resolution to issues and establish lifecycle management plans. Experience in working independently and as a team member, while using discretion in decision making and sound judgment in problem solving. Experience in excellent conceptual, organizational, analytical, and problem solving skills.
- Thorough knowledge of IT infrastructure technologies including OS, Data Storage, Servers, Networks, Telephony, Web, Cloud, Technical Architecture, and Performance Optimization techniques. Working knowledge of financial systems, particularly Episys is a plus. Requires excellent project management skills, and the ability to plan, organize, schedule, prioritize and implement concurrent projects.
- Salary Range: $128,099.27 to $192,148.91
- Target Range: $128,099.27 to $160,124.09
- Medical/Dental/Vision on the first day of employment for full-time employees
- Free Long Term Care Insurance for employees
- Tuition Reimbursement/Student Loan Repayment Plan
- Pension Plan/401K
- Bonus and incentive potential
- Generous Paid Time Off (PTO)/Holiday program
- Career growth support and planning programs
- In-house fitness center
- Discounts on new Mortgage after 6 months of employment
-
Operational Support Manager
2 weeks ago
Meriwest Credit Union San Jose, United StatesOperational Support Manager · Operational Support Department · Position Summary · Manage all aspects for the Operational Support department. Responsible for ensuring department duties are handled efficiently and accurately. Ensure that we are in accordance with credit union estab ...
-
Supporter Relations Manager
2 weeks ago
AEG San Jose, United StatesAbout the San Jose Earthquakes: · The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Supporter Relations Manager who has superb communi ...
-
Team Manager, Technical Support
3 hours ago
Frontend Arts San Jose, United StatesIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and repor ...
-
GSPO Customer Support Manager
1 week ago
Intel San Jose, United StatesJob ID: JR Job Category: Materials Primary Location: San Jose, H CR Other Locations: Job Type: Experienced Hire **GSPO Customer Support Manager** · **Job Description** · At Intel, we create world-changing technology that enriches the lives of every person on earth. Today we inv ...
-
Supportive Services Housing Manager
2 weeks ago
Santa Clara Cnty Hsg Auth San Jose, United StatesJob Description · Job DescriptionAn exciting opportunity is now open. · Supportive Services Housing Manager · Opening Date: May 28, 2024 · Closing Date: June 14, 2024 · Annual Salary: $126,045 - $168,913 DOQ* · *Upon Board Approval · The Santa Clara County Housing Authority (SCCH ...
-
Support Account Manager
4 days ago
Palo Alto Networks Santa Clara, United StatesOur Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a company built on the ...
-
senior support account manager
1 week ago
ServiceNow Santa Clara, United StatesJob Description · What you can expect from us: · At ServiceNow, we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our ...
-
Senior Support Account Manager
1 week ago
ServiceNow Santa Clara, United StatesCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an amb ...
-
Senior Support Account Manager:
1 week ago
Akraya Santa Clara, United StatesPrimary Skills: Technical Support, Client support, Escalation handling, Incident managementContract Type: W2 OnlyDuration: 12 + MonthsLocation: Plano, TX (Hybrid - 2 days)Pay range:$60- $65 per hourGrow your skills by working with industry leadersJOB RESPONSIBILITIES:This role in ...
-
Senior Support Account Manager
1 week ago
ServiceNow Santa Clara, United States Full timeCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Roku San Jose, United States**Senior Product Manager, Customer Support Technology** · Product Management | San Jose, California | Requisition ID: 5888 ****Roku is changing how the world watches TV**** · Roku is the #1 TV streaming platform in the U.S., and weve set our sights on powering every television ...
-
Roku San Jose, United States**Senior Product Manager, Customer Support Technology** · Product Management · | San Jose, California · | Requisition ID: 5888 · ****Roku is changing how the world watches TV**** · Roku is the #1 TV streaming platform in the U.S., and weve set our sights on powering every tele ...
-
Memory Support Program Manager
4 days ago
The Terraces at Los Altos - a HumanGood community Santa Clara, United States Full timeThe Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected to present oneself in a manne ...
-
Operational Support Manager
1 week ago
The Ladders San Jose, United StatesOperational Support Manager · Operational Support Department · Position Summary · Manage all aspects for the Operational Support department. Responsible for ensuring department duties are handled efficiently and accurately. Ensure that we are in accordance with credit union esta ...
-
Supporter Relations Manager
3 weeks ago
San Jose Earthquakes Football Club San Jose, United StatesAbout the San Jose Earthquakes:The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Supporter Relations Mana Relations, Manager, Support, ...
-
Supporter Relations Manager
3 weeks ago
AEG San Jose, United StatesAbout the San Jose Earthquakes: · The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Supporter Relations Manager who has superb communi ...
-
Director, IT Systems/GTM Support Management
1 week ago
ServiceNow Santa Clara, United StatesJob Description · Job DescriptionCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joinin ...
-
Product Manager, Customer Support Experience
2 weeks ago
myGwork - LGBTQ+ professionals & allies Santa Clara, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · The MOS on Fusion Service stands as the most substantial evolution in working methodologies and technological advancements within Oracle Support. As the principal le ...
-
Operational Support Manager
3 weeks ago
Meriwest Credit Union San Jose, United States**Operational Support Manager** · **Operational Support Department** · **Position Summary** · Manage all aspects for the Operational Support department. Responsible for ensuring department duties are handled efficiently and accurately. Ensure that we are in accordance with credit ...
-
IT Tech Support Managed Services Technician
3 days ago
Lan Pros Communication, Inc. Campbell, United StatesJob description IT Tech Support / Managed Services Technician / Field Network Technician (Bay Area-San Francisco), not a network administrator. Successful IT Support Services Company is seeking a Quality Technician who is a team player, good at troubleshooting, has an excellent a ...
Technology Support Manager - San Jose, United States - Meriwest Credit Union
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Technology Support ManagerInformation Technology Department
Position Summary
The Technology Support Manager is responsible for the technical service operations for the organization. Manages Help Desk and System/Network administrators to ensure the proper handling of System/network problems. Needs to be able to coordinate and work with other IT resources and users in the day-to-day operations and future planning. Needs to be able to lead and assist in troubleshooting issues for organizations to maintain the functionality of the system to be in line with business goals.
Essential Duties and Responsibilities
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Minimum Qualifications
Employees are Meriwests most valuable resource. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. The Technology Support Manager position is a Grade 14.
We also offer an excellent, fully comprehensive benefits program, including: