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    Sr. Release Engineer, Retail Technology - Seattle, United States - HonorVet Technologies

    HonorVet Technologies
    HonorVet Technologies Seattle, United States

    1 week ago

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    Description
    Title: Release Engineer
    Duration: 12 months (possible extension)
    Location: 100% remote

    Required Skills:
    Azure,C# ,Kubernetes/Dockers

    Daily Responsibilities:

    End User Support:
    • Work in an on-call (9am PT to 5pm PT) environment offering release engineering support to application developers and software engineers.
    • Support of enterprise Azure DevOps pipelines; responsible for building and releasing over 100 applications
    • Is an escalation point in incident resolution leveraging pre-defined work instructions for issue remediation
    • Partner with developers and software engineers to enable DevOps services and features.
    • Responsible for enabling neighboring Point of Sale teams to help maintain their tools and improve their processes.
    • Primary goal is to help ship code as safely and quickly as possible.
    • Requires expert proficiency in cloud, IaC (Infrastructure as Code), automation, pipelines, and scripting.
    • Create and Maintain Systems Documentation:
    • Updates knowledge base and/or support WIKI articles based on identification of new process (with review by senior staff)
    • Troubleshooting, audit, system health queries via custom scripts or performance monitoring software
    • Provides consult in crafting user guides/job aides and facilities training of the other members of the team
    • Systems Lifecycle Management:
    • Maintain latest functional versions of packages, frameworks, and platform installations (Windows Server & Linux (Ubuntu))
    • Provides guidance on bug fixes or critical updates that need to be applied urgently and assists in coordination and implementation of such updates
    • Create, Maintain and Report KPIs
    • Helps to gather metrics reporting with a guidance from management and/or senior staff
    • Assists in identifying and prioritizing remediation efforts for recurring issues
    • Assists in ad-hoc reporting such as trend analysis on recurring incident types
    • Collaboration with other technical service teams to manage, maintain, and resolve complex IT services
    • Participates in collaboration with peers to resolve cross-domain infrastructure issues
    • Technical Service Ownership
    • Acts as an escalation point on troubleshooting performance issues and outages, and proactive problem identification and remediation
    System Engineer Specific Competencies for Role
    • Software, OS Support and Sustainment:
    • Senior level management and monitoring of all installed systems and infrastructure pertinent to specified role (e.g. Physical Server, Virtual Servers, Storage, Firmware, Pre-Engineered Systems, OS, Monitoring/App Performance Software, Desktop Hardware/OS, general end user infrastructure front line support)
    • Wherever possible, write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
    • Continuous Improvement through assessing OS Technologies, Releases and Upgrades:
    • Focuses on staying current on new core and app infrastructure technologies that impact OS design
    • Begins to invest time in staying current on new OS releases and point updates and understanding on how these could impact or benefit user and/or application/DB performance
    • Software, OS Systems Design and Consult:
    • Has a senior level comprehension of underlying infrastructure components relative to Server OS performance and logical design
    • Understands dependencies on Desktop, Mobile OS and/or HW design and implementation to meet requirements
    • Skill competencies
    • Azure: AKS (Azure Kubernetes Service), Azure Resource Manager (ARM) Templates, Service Fabric, Key Vault, IOT Hub, Event Hub, Service Bus, Cosmos DB
    • Infrastructure: Docker, Helm
    • Infrastructure as Code (IaC): ARM Templates, Terraform
    • Scripting: PowerShell, Bash/Shell
    • Automation: CI/CD, Application program interface (API), Command Line Interface (CLI), Jenkins (Optionaln), Azure DevOps Pipelines, GitHub Enterprise
    Solution Design
    • Enterprise solution definition:
    • Works on projects that include process components and not just IT systems.
    • Able to translate business requirements into technology solutions
    • Ability to influence others to collaborate towards a single design
    • Continually learn and integrate industry standard best practices for DevOps, cloud, and release engineering
    • Help standardize and simplify complex tools and processes that span multiple teams
    • Focus heavily on business value add features and enablement
    • Solution Implementation:
    • Resource for implementing agreed upon design in alignment with business or app needs
    • Ensures documentation of test and contingency plans as needed for implementation
    • Outlines support and sustainment model for service(s) being implemented
    • Technical Design:
    • Includes detailed technical design components needed for implementation
    • Defines documentation of design in alignment with requirements gathered (this can be everything from an app flow to physical everything in between)
    • Identifies new services needed (if necessary) to fulfill design and depict rationale for unique use case, POC for validation, etc.
    • Design and implement production maturity release tools as a service offering to many teams.
    • Collaborate with peers to create, design, engineer, and implement E2E processes API/CLI driven solutions.
    • Iterative Solution Design/Prototyping:
    • As requirements may change, support need in alignment with standard design and implementation patterns
    • As required, initiate POC with vendors on solutions that are spawned based on new needs (business, app or tech stack initiated)
    • Helps to outline support and sustainment model for service(s) being implemented
    • Provide guidance on implementation through the lens of Operational Sustainability
    Leadership
    • Senior level experience in negotiating within team, across IT, with business, with 3rd party vendors or systems
    • Participates in prioritization of requests/initiatives through the use of tracking intake via tool, Kanban method, project manager and/or leadership within the team
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