- Assume the role of venue steward, overseeing the comprehensive operation with a focus on conceiving, implementing, and consistently auditing processes and procedures. The objective is not only to establish but also to uphold the venue's status as a groundbreaking and world-class entity within the industry
- Design and spearhead an innovative and forward-thinking 360-degree fan experience program, proactively identifying opportunities to elevate the overall in-venue product
- Drive innovation in the development of service policies and infrastructure, aiming to maximize theguest, partner, and customer experience to exemplary levels
- Establish and lead a highly skilled operational staff capable of launching and sustaining a best-in-class operation. Foster an internal culture that consistently identifies and capitalizes on opportunities for improvement
- Design and execute safety and security initiatives to ensure every measure is taken to maintain a secure environment for staff and guests
- Act as a strategic partner with the executive team, optimizing returns across the venue's business lines, encompassing facility leasing, ticket sales, premium seating, sponsorship, food and beverage, parking, and merchandise
- Cultivate and maintain key relationships, including those with local and federal law enforcement, fire departments and local city officials
- Take responsibility for identifying, monitoring, and managing all elements affecting the fan experience, such as traffic/parking and ingress/egress. Coordinate with city officials to manage traffic and parking logistics for each specific event. Oversee the coordination and management of safety providers, including police, fire, and paramedic services
- Exercise financial oversight for all facility operations, including budget preparation based on goals, past experiences, present needs, and future expectations. Monitor expenditures throughout the fiscal year to ensure conformity to the approved budget
- Ensure the success of events through effective supervision and training of facility staff.
- Continuously evaluate the venue to ensure alignment with the ever-changing needs of the organization
- Previous experience opening a building is highly preferred
- Experience working at a high-volume concerts/events building
- Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays
- Ability to monitor company communications and respond to time sensitive matters with senior executives
- Travel may be required - 50%
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CPKC Stadium GM - Kansas City, United States - teamworkonline
Description
Join the Team.Kansas City Current is home to the best-in-class training facility and the world's first purpose-built stadium for a women's soccer team. Our organization is committed to seeing the fullest potential of our athletes and of our city. To foster our vision, we prioritize hiring and retaining world-class talent.
We're looking for talented individuals with diverse perspectives, skill sets, and backgrounds to provide our guests an unforgettable experience.
As leaders in women's sports, we are excited to offer a variety of positions within our front office, stadium, and event settings.
We provide opportunities for professional growth and development and invest in our employees through competitive pay, robust health care and wellness benefits, and employee resources and networking.
Who are we hiring?The Kansas City Current are seeking a strategic operations executive to lead the operations of a first-of-its kind professional sports venue and best-in-class training facility. The CPKC Stadium General Manager ("GM") will spearhead the development and evolution of the stadium experience and drive innovative initiatives across the entire operation, ensuring that the in-venue product is a world-class experience. The GM will play a key role in the planning and execution of both facilities' everyday processes and will take a holistic view of the future operation and maximized activation of a Berkley Riverfront entertainment complex.
The CPKC Stadium GM will be responsible for all aspects of venue operations including fan experience, facility maintenance, groundskeeping, production, guest services, parking, security and custodial.
The ideal candidate will have strong operating experience with similar type venues and a proven track record of growing business while maintaining operational excellence.
They will also possess excellent people management skills. This position will be located at CPKC Stadium in Kansas City, MO.What will you do?
What do you need to succeed?· Bachelor's degree in business, facility management or a relevant field· 10+ years of experience in facility management and supervising individuals· Proven track record in managing top-tier convention centers, stadiums, arenas, or similar high-volume event facilities· Exceptionally organized with strong project coordination and management skills, capable of meeting tight deadlines and thriving in a high-pressure environment· Dedicated to developing an outstanding facility operations department, emphasizing excellence in customer service, fostering a positive work environment for all staff, and effectively managing departmental revenue and expense objectives· In-depth knowledge of all aspects of facility management, encompassing crisis management, event sales and marketing, event operations, building engineering, security, guest services, and food and beverage operations
Preferred Qualifications:
Special requirements of the Job:
The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
