- Seating Host: Seating Hosts are the specialists who work our Seating Bowl aisles and staircase access control points. These Team Members provide directional information, welcome guests at their sections, check tickets at the tops of aisles, control access, answer event-related questions, solve guest challenges, and ensure that all guests have a safe and exceptional experience.
- Premium Seating Host: Premium Seating Hosts are the specialists who work in our Clubs and Suites. These Team Members control entry and access points, provide directional information, welcome guests at their sections, check tickets, answer event-related questions, solve guest challenges, and ensure that all guests have a safe and exceptional experience.
- Gates and Guest Service Host: Gate and Guest Service Hosts are the first impression for our Guest Service team as guests enter the stadium and our jack of all trades thereafter Gate and Guest Service Hosts help guests scan their tickets at the gates, troubleshoot entry challenges, provide support at our Guest Service Center, offer wheelchair assistance to those in need, provide directions and information, execute moments of surprise and delight throughout the stadium, and deploy to the seating bowl to support other teams after the event begins.
- Culture Advocates: Have the ability and desire to foster meaningful relationships and create fun, inclusive, family-oriented, and rewarding experiences for guests and coworkers. We believe this is more than just a job - it's an opportunity to make a difference in people's lives.
- Core Values Ambassadors: Understand how our Core Values serve as the compass for our daily behaviors. Proudly lead as ambassadors, infusing the Core Values into everything we do.
- Servant Leaders: Have an inherent desire to serve first - and then lead. We make sure that other people's highest-priority needs are being served.
- Collaborators: At our best when we are working together as one team, collaborating, including everyone, building strong relationships, and treating one another like family.
- Innovators: Have a relentless passion for improvement. We bring innovative ideas, listen to feedback from guests, coworkers, and key stakeholders, and develop actionable solutions to enhance the guest and team member experience.
- Drive for excellence: Have a desire to achieve excellence in everything we do and inspire others around us to do the same.
- Must be available for approximately 85% of all major events held at CPKC Stadium including Kansas City Current matches and other major events that may be added.
- Must be available to work nights, weekends, and occasional weekdays, usually in the evening.
- Must be willing to work outside in a range of different climates.
- Must be available to attend all necessary in-person training as a prerequisite for employment.
- Must be willing to submit to a routine background check as a condition of employment.
- Ability to stand, walk, or travel up and down stairs throughout an event.
- Must be willing to perform other duties, functions, special projects, and responsibilities as assigned by supervision.
- Do you have reliable transportation?
- Can you work nights and weekends as required?
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Guest Service Ambassador - Kansas City, United States - AEG
Description
About usOn December 7, 2020, the NWSL announced the decision to award an expansion franchise to Kansas City. In the year following, world-class women's soccer was brought to the Heartland, where KC Current completed its Inaugural Season in front of the world's best sports fans. Now, we're ready for the next chapter. With a new crest to unite us, a best-in-class training facility, and the first stadium built specifically for a women's sports team in the world, KC Current is ready to write the next chapter with help from those who call our city home.
KC Current and CPKC Stadium are on a mission to do things this sport has never seen. We are carving our own path. For women. For our athletes. For our city. And we're just getting started.
About you
To foster our vision, we prioritize hiring individuals who have diverse perspectives, unique backgrounds, and a passion for providing world-class hospitality experiences.We share a common desire to positively impact the lives of everyone around us - in our community, our stadium guests, and just as importantly, with one another. We embody this by living our core values daily and embracing the principles of our service philosophy - kindness, courage, and care. Together, as one team, we create a fun, rewarding work environment where team members can proudly call CPKC Stadium their home.
Who are we hiring?
Do you have relentless energy, a smile that never quits, and the passion to serve others? You may be the perfect Guest Service Ambassador for CPKC StadiumGuest Service Ambassadors (Seating Hosts, Premium Seating Hosts, Gate Hosts, Guest Service Hosts) play an integral role in defining the overall guest and Team Member experience during events at CPKC stadium. A successful Guest Service Ambassador sees this as an opportunity to have fun, build relationships, provide exceptional hospitality, and make a difference in the lives of others. At the end of each event, you can genuinely say, "I love what I do". Your positive impact is felt far and wide by the guests you welcome to the stadium like it's your own home, the coworkers you treat like your own family, and the organization you represent with pride and ownership.
What will you do?
The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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