- Demonstrate the ability to develop contingency and effective support plans for vital guidance from senior peers.
- Continually evaluate and implement efficiency improvements in territory operation.
- Manage promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction; focused on growing the business, treating every service event as a growth or lead generation opportunity.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
- Maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and medical device reporting.
- Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
- Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
- Continuous training and self-development to learn Vyaire products and applications.
- Maintain company assets (car, tools and inventories) securely and in working order.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
- Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Certification in information technology or respiratory therapy training is a plus.
- Ability to work remotely with minimal direction or guidance.
- Prior customer interaction experience dealing with escalations or complaints
- Travel: May include up to [80%][domestic/international]
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Medical Device Field Service Technician II - Sacramento, CA, United States - Vyaire Medical
Description
Medical Device Field Service Technician II - VentilationHelp the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the World
As a global leader in respiratory care, we know what we do enables, improves and extends lives. We know a dynamic culture with diversity of thought makes this possible.
To learn more, visit our website:
Watch our video:
As a Field Service Tech II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and a diverse group of people around the world.
Credentialing:
Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to align with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical's Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)
Travel:
Home office with 80% daily travel, and we don't expect you to exceed 35% overnight travel after your initial training/on-boarding period of 6 months.
Associate Degree in a technical field or Technical Certificate or military technical training required and 2+ years of electro-mechanical, electronic, IT, medical device repair experience required2 years of respiratory medical device repair proven experience
one year as a Junior Service Technician with Vyaire
Relocation Assistance:
May be authorized
Base range in California for the Field Service Technician II position is $2- 36/hour.
Additional benefits offered include medical, dental, vision, paid leaves, life insurance, 401k, paid time off, paid holidays and potential for tuition reimbursement.
H1B status).Full time
