- Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request.
- Check the figures in Opera, Room Availability & Percentages.
- Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met.
- Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained
- Performed Discrepant Room Report
- Prepare credit limit report for all guest folios, House accounts. Noting additional credit.
- Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies.
- Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items.
- Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios.
- Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system.
- Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary
- Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day.
- Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports.
- Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios.
- Balance and Audit all Valet postings in guest folios by tickets and quantity.
- Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio.
- Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing.
- Guest with a Balance report balanced and zeroed out nightly before End of Day.
- Prepare House Account Summary nightly and prepare for PC routing.
- Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros.
- Organize the Night Audit work in an orderly manner for distribution to the Income Auditor.
- Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis
- Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly.
- Coordinate newspaper delivery, check for special newspaper requests.
- Prepare and Distribute all end of the day reports.
- Process No shows and Cancel Reservations.
- Ensure wake-up calls are process.
- Update pass-on log, enter new day's arrivals/ departures, VIPs etc
- Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor.
- Report any guest issue or emergency situation to Night Manager.
- Project a professional, friendly and courteous image to guest and staff.
- Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions.
- Assist in relocating guest when necessary, in a professional and diplomatic manner.
- Prepare registration cards for new arrivals, process early departures and handover information to AM Shift.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- To always work to the best of your ability
- To be financially aware and aim to strive for a successful profitable business.
- To report for duty punctually following the correct clock in procedures.
- To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with all
- To be fully aware and cooperate with all the security policies.
- To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times
- To provide and maintain the highest possible service standards to our clientele at all times
- To use your knowledge to the best of your ability with regard to legal matters
- To never be under the influence of drugs or alcohol when on duty.
- To be familiar with the emergency procedures of the hotel
- Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel.
- Not to carry any weapons on property.
-
Front Desk Agent
1 week ago
Catalina Hotel & Beach Club Miami Beach, United States**Summary/Objective** · The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. · **Essential Functions** · Reasonable acc ...
-
Front Desk Agent
6 days ago
Circa 39 Miami Beach, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
5 days ago
Eurostars Hotel Company Miami, United StatesJOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. We need someone to work 40 hours weekly. · FRONT DESK DUTIES: · - Welcomes guest by greeting, answer ...
-
Front Desk Agent
4 days ago
FirstService Residential Miami, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
5 days ago
FirstService Residential Aventura, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
1 week ago
Goldman Properties Miami Beach, United StatesJob Type · Full-time · Description · The Tony Hotel South Beach is seeking an experienced Front Desk Agent for our historic hotel in Miami Beach · The primary responsibilities as a Full-Time Front Desk Agent would include welcoming guests to the hotel and assisting them with all ...
-
Front Desk Agent
3 days ago
Courtyard Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
First Service Corporation Miami Beach, United States Part timeFront Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. M Front Desk, Agent, Part Time, ...
-
Front Desk Agent
1 week ago
Waldorf Towers Hotel Miami Beach, United StatesThe Waldorf Towers Miami Beach Hotel is looking for an enthusiastic Front Desk Agent to join the team This is a full-time role that requires availability on weekends and holidays with competitive wages. The best of all is that this role offers flexible scheduling of five days a w ...
-
Front Desk Agent
1 week ago
FirstService Miami Beach, United StatesOf Role:? Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of o Front Desk, Agent, Hotel, Pro ...
-
Front Desk Agent
1 week ago
Loews Hotel & Resorts Miami Beach, United StatesWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Front Desk, Agent, Hotel, Ski ...
-
Front Desk Agent
3 days ago
Residence Inn Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Circa 39 Miami Beach, United StatesJob Summary: · Circa 39 is looking for a Front Desk Agent to join the team. As a Front Desk Agents you are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Pri ...
-
Front Desk Agent
1 week ago
FirstService Residential Miami Beach, United StatesFirstService Residential - JobID: [Guest Service / Concierge] As a Front Desk Agent at FirstService Residential, you'll: Greet and direct Residents, guests and invitees; Check guests and service providers in/out; Demonstrate excellent customer service, communication and time mana ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Miami Beach, United StatesAimbridge Hospitality - Residence Inn Surfside [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mai ...
-
Front Desk Agent
2 weeks ago
Davidson Hospitality Group Miami Beach, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
-
Front Desk Agent
2 weeks ago
FirstService Residential Miami Beach, United StatesFirstService Residential - JobID: [Guest Service / Concierge] As a Front Desk Agent at FirstService Residential, you'll: Greet and direct Residents, guests and invitees; Check guests and service providers in/out; Demonstrate excellent customer service, communication and time mana ...
-
Front Desk Agent
6 days ago
Eskipe Investment Miami Beach, United StatesJob Description · Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing in ...
-
Front Desk Agent
1 week ago
Shelborne South Beach Miami Beach, United States** Front Desk Agent** · Location * Summary · Description · Skills · Summary **Front Desk Agent** Salary $15 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Front Desk Agent** · Description As a Front Desk Agent you will be responsi ...
-
Front Desk Agent
3 days ago
Loews Hotels Miami Beach, United StatesFront Desk Agent · A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. · Perfor ...
Overnight Front Desk Agent - Miami Beach, United States - Think Hospitality
Description
Overall Scope and Responsibility:
Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions.
Main Duties:
Operational
General