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    Senior/ Principal User Experience Researcher - Boston, United States - Fidelity Investments

    Fidelity Investments
    Fidelity Investments Boston, United States

    2 weeks ago

    Fidelity Investments background
    Description

    Job Description:

    The RoleAs a member of the User Experience Research Team, you will contribute to Fidelity's future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas You will dig into complex, ambiguous, human-centered problems.

    You will be charged with designing and conducting customer research, identifying the problem from the user's point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.

    The Skills and Expertise You BringAbility to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelinesResearch skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)

    Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)

    Business expertise:

    ability to understand business drivers and provide research consultationAbility to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insightsSynthesis expertise-ability to get to the 'so what'; surfacing fresh insights and opportunity areas from researchAbility to challenge traditional assumptions about UX Design and Research - seeking out, inventing, testing and sharing new directions and technologiesEntrepreneurial and curious mindset, strong communication and interpersonal skillsAbility to teach others about User Experience ResearchAbility to drive research programs with proven leadership skills7-10 years of proven experience conducting/leading Design Research/ User Experience Research effortsBachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferredThe TeamFidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs.

    Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions.

    In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers.

    You will report to a UX Research Director.


    Certifications:

    Category:

    Information TechnologyFidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs.

    Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

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