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    Customer Experience Representative - Raleigh, United States - Enterprise Rent-a-Car Group

    Enterprise Rent-a-Car Group
    Enterprise Rent-a-Car Group Raleigh, United States

    2 weeks ago

    Default job background
    Description
    We are hiring now for immediate openings


    Responsibilities include:
    Meet and greet customers in a professional, friendly, and timely manner
    Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
    Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
    Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
    Place outgoing calls for callback management, and miscellaneous calls as assigned
    Assist to assess condition of rental upon return
    Notify Management of any known customer problems
    Notify Management of any known vehicle problems and any required vehicle maintenance
    Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    Perform miscellaneous and backup duties job-related duties as assigned
    Equal Opportunity Employer/Disability/Veterans
    Must be at least 18 years old
    High School Diploma or G.E.D. required
    Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
    Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    Apart from religious observation, must be able to work the following shift/schedule:

    Friday - Monday 9:00 am - 8:00 pm

    Thursday - Monday 4:00 am - 1:00 pm

    #J-18808-Ljbffr
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