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    Customer Experience Representative - Raleigh, United States - Enterprise Mobility Inc

    Enterprise Mobility Inc
    Enterprise Mobility Inc Raleigh, United States

    3 weeks ago

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    Description
    Overview


    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

    Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

    The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).

    The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

    This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

    This pay for this position starts at $17 / hour.

    This position is located at Raleigh Durham International Airport Rental Car Drive, Morrisville, NC 27623.


    We offer:
    Paid time off

    Employee rental car discounts

    Retirement savings plan including 401k with matching profit sharing

    Health Insurance

    Life Insurance

    Dental Insurance

    Vision Insurance

    Training and development

    Must be able to work one of the following schedules: Thursday - Monday 4:00 am - 1:00 pm or Sunday - Thursday 6:00 am - 3:00 pm

    Responsibilities

    We are hiring now for immediate openings


    Responsibilities include:
    Meet and greet customers in a professional, friendly, and timely manner

    Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

    Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

    Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

    Place outgoing calls for callback management, and miscellaneous calls as assigned

    Assist to assess condition of rental upon return

    Notify Management of any known customer problems

    Notify Management of any known vehicle problems and any required vehicle maintenance

    Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    Must be at least 18 years old

    High School Diploma or G.E.D. required

    Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

    Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    Apart from religious observation, must be able to work the following shift/schedule:

    Thursday - Monday 4:00 am - 1:00 pm

    Sunday - Thursday 6:00 am - 3:00 pm

    Sunday - Thursday 4:00 am - 1:00 pm

    Tuesday - Saturday 4:00 pm - 1:00 am


    Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.

    Enterprise Mobility is proud to be an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

    If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ) to contact us about your interest in employment.
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