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    Director of Professional Services - Fort Worth, United States - Insight Global

    Insight Global
    Insight Global Fort Worth, United States

    3 weeks ago

    Insight Global background
    Description

    A leading ERP/SaaS client in the Manufacturing and Supply Chain industry is seeking a highly motivated, dynamic, and results-oriented senior leader with a passion for customer success to join their Global Professional Services (GPS) team as the Director of Professional Services for their suite of manufacturing ERP products.

    The Director will lead a dynamic team of Implementation Consulting Managers supporting multiple ERP systems and various implementation projects to deliver effective services that meet customer needs, adhere to schedules, and operate within budgetary constraints.

    This person will provide leadership, mentorship, and support towards a high-quality implementation experience.

    This position will be responsible for reducing time-to-value, driving billable utilization, increasing CSAT, managing P&L, enhancing customer relationships, and being a strong communication bridge between all functional and cross-functional teams.

    This is a permanent full-time position that can be based remotely in North America, or in one of our US offices in Minneapolis, MN, Latham, NY, Provo, UT, Cincinnati, CO, Westlake, TX or Mt.

    Laurel, NJ.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR[redacted] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    5-7 years in a leadership role (Sr. Manager or Director) with a focus on Professional Services management

    Tenured experience in the ERP/SaaS/Software industry

    Experience in a complex multi-product environment managing a portfolio or suite of software products

    Ability to work cross-functionally with the Sales and Product teams with a unified customer focused strategy

    Previous P&L responsibility driving strong utilization and revenue.

    Heavy focus on metric driven environment and ability to use data to analyze results and make data-informed decisions

    Ability to articulate business strategy, and provide tangible, tactical level detail on strategy and plan

    Comfortable managing a team size of 40+ members both onsite and remote resources (plus if Software Implementation Consultants)

    Strong reporting experience working with tools such as Excel, SalesForce, FinancialForce

    Excellent communication skills with ability to present to Executive leadership in a concise manner

    Nice to Have Skills & Experience

    Manufacturing and/or Supply Chain industries preferred

    Worked with small to medium size business customers

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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