IT Technician - Sterling Heights, United States - Waltonen

Waltonen Sterling Heights, United States

1 week ago

Description

Waltonen Engineering is actively seeking an IT Technician to join our team

Responsibilities

Work under the guidance of the PC Refresh Program Manager and local Desktop Support staff
Schedule, image, install software, test, and deploy new PCs to users scheduled for refresh
Reclaim prior equipment, update documentation, and assist with the disposal process

Qualifications

1-3 years experience in desktop support services
Only United States Citizens can be considered
Must possess or be able to obtain security clearance
Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
Technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware troubleshooting experience
Equipment support experience with Dell, EMC, Cisco, etc
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to investigate PC and software issues
Effective interpersonal skills and relationship-building skills
Written and oral communication skills
Ability to present ideas in user-friendly language
Analytical and problem-solving abilities, with attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
A strong customer-service orientation
Driver's license in good standing

Preferred Qualifications

Bachelor's degree in Information Technology (IT) or a related field
- Experience will be considered in lieu of a degree
Certifications such as A+ or Microsoft MC are a bonus

Benefits

Medical, Dental & Vision Insurance
Vacation and Holiday pay
Employer matching 401K
Hybrid work schedule after 90 days for eligible positions
Tuition Reimbursement
Flexible Spending Programs (FSAs)
Short-Term & Long-Term Disability insurance
Employee Referral Program
Additional Voluntary Benefit Programs
Off-site company events & Employee Luncheons

Who are we?

Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.

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