- Sage Hotel & Restaurant Discounts across the US
- Medical, Vision, & Dental Insurance
- Vibrant Downtown Location close to public transportation
- Complimentary Shift Meal
- Perq Program with MBTA
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
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Description
Why us?Hotel Commonwealth 'Why Us' Front Office
Our Story and Vision:
At Hotel Commonwealth, we begin with a simple premise.
We take cures from each guest to define how we can be distinctly 'of service' to them - it's a guest changing philosophy that doesn't live in a manual, but rather within the DNA of our brand.
Unscripted hospitality plays out daily in all we do. It empowers our associates to provide incomparable, authentic service.
With the stylish and incredible rooms and suites, and incomparable Fenway Park overlooks, the rooms and public spaces show the hotel's legendary urban charm.
We are a team that looks forward to the experiences we create for guests, and the joy we find in working together.
The Perks:
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
This position is full time, with weekend and PM availability required.
This position is a union position with Local26 Unite Here hospitality Union.
Responsibilities
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
ID:
Position Type:
Regular Full-Time
Property :
Hotel Commonwealth
Outlet:
Not Applicable
Category:
Front Desk & Guest Services
Tipped Position:
No
Address : 500 Commonwealth Ave
City :
Boston
State :
Massachusetts
EOE Protected Veterans/Disability
