- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
- To be fully acquainted with different points of interest.
- Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.
- Responsible for a bank and all cash handling procedures.
- Accept other special duties as required by management.
- Interact with other departments to ensure that guests' needs are satisfied.
- Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
- To proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests; i.e. flowers, amenities, gifts, rental cars, forwarding luggage, private planes, sight-seeing tours, etc.
- Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
- Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
- Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
- Attend all required department trainings and meetings.
- Perform any other duties required by management.
- Previous luxury hotel experience is preferred.
- Previous front office experience is preferred.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
- Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
- Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
- Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
- Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
- Must have the ability to report to work on time and when scheduled.
- Must have the ability to stand and/or walk for extended periods of time.
- Must meet standards of appearance and maintain a high level of personal hygiene at all time.
- Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
- Computer literacy to include: Payroll systems, Microsoft Office
-
Front Desk Agent
2 weeks ago
AccorHotel Boston, United StatesCompany Description · Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensurin ...
-
Front Desk Agent
3 weeks ago
Marriott Hotels & Resorts Boston, United StatesAs a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Front Desk, Agent, Ambassador, ...
-
Front Desk Agent
5 days ago
The Colonnade Boston Boston, United StatesDo you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion? Please apply for the opportunity to join a Four Diamond Luxury Front Desk, Agent, Hotel ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Boston, United StatesLocation: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center ...
-
Front Desk Agent
3 days ago
Omni Hotels Boston, United StatesLocationThe 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and ...
-
Front Desk Agent
3 weeks ago
Accor Hotels Boston, United StatesCompany Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
-
Front Desk Agent
21 hours ago
The Colonnade Hotel Boston, United StatesDo you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion? Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of ...
-
Front Desk Agent
2 weeks ago
Club Quarters Boston, United StatesClub Quarters Application- US · Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desks' responsibilities and other duties as requested by the Senio ...
-
Front Desk Agent
3 weeks ago
Sage Hospitality Resources, LLP Boston, United StatesWhy us? · Hotel Commonwealth 'Why Us' Front Office · Our Story and Vision: At Hotel Commonwealth, we begin with a simple premise. We take cures from each guest to define how we can be distinctly 'of service' to them - it's a guest changing philosophy that doesn't live in a manual ...
-
Service Desk Agent
2 days ago
ApTask Boston, United StatesAbout Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets serve ...
-
Front Desk Night Agent
22 hours ago
Omni Hotels & Resorts Boston, United StatesThe Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a lu Night, Front Desk, Agent, Gue ...
-
Front Desk Hospitality Agent
5 days ago
Sonder Boston, United StatesSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better s ...
-
Front Desk Agent
3 weeks ago
Highgate Hotels Boston, United StatesThe Guest Services Ambassador/ Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibiliti Front Desk, Agent, Hotel · ...
-
Front Desk Night Agent
22 hours ago
Omni Hotels Boston, United StatesLocation · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, ...
-
Front Desk Night Agent
5 days ago
Omni Hotels Boston, United StatesLocation: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center ...
-
Front Desk Agent
2 weeks ago
free-classifieds-usa Boston, United States****Front Desk Agent - The Ritz-Carlton, Boston **** · Price: Check with seller · Published date: August 9, :08 · Modified date: August 9, 2021 · + 10 Avery Street Boston MA Boston, Massachusetts, United States · Advertisement · Live Fully at Marriott International #1 Leade ...
-
Front Desk Agent
3 weeks ago
Ocean Havens Boston, United StatesBoston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: · -maintaining and promoting hospitality at all times · -checking in and out guests from the inn & marina softwares · -providing r ...
-
Front Desk Agent
2 weeks ago
The Newbury Boston Boston, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Senior Front Desk Hospitality Agent
5 days ago
Sonder Boston, United StatesSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better s ...
-
Front Desk Agent
3 weeks ago
Marriott Boston, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMAR ...
Front Desk Agent - Boston, United States - Omni Hotels
Description
Location
The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.
Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.Responsibilities
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
