- Handle incoming high order volume received via phone and email.
- Handle high volume of Case Management related to inquiries and orders in
- Interact daily with internal/external contacts using multiple systems to ensure accurate information. Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
- Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
- Assist with complaints processed by the Complaint team.
- Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.
- Follow up with New Accounts team on necessary account set up changes.
- Responsible for ensuring 100% follow-up to customers internally and externally.
- Attend Product/Technical training as scheduled.
- High school graduate or equivalent.
- Required Years and Area of Experience: 2+ years of cross functional commercial or customer service experience.
- Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
- On time attendance.
- Excellent professional verbal and written communication skills.
- Proficiency with Word, Excel, E-mail, Web. Can type at a 50-WPM average.
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
- Ability to meet or exceed Department Metrics.
- Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
- Experience in the Life Science industry or related field.
- Experience with PeopleSoft Order Management or a comparable system.
- Experience with case management.
- Call center experience.
- Ability to work independently in a team environment and easily collaborate when necessary.
- Positive, enthusiastic and high energy.
- Dependable, committed, reliable and high work ethic.
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Customer Service Coordinator I - Tarboro, United States - Spectraforce Technologies
Description
Title: Customer Service Coordinator IDuration: 06+ months
Location: Tarboro, NC
Hours of work/work schedule/flex-time: Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm
Preferred experience is 2 years customer service call center experience.
Candidates need ability to multi-task with computers.
Scope of Position:
In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Client Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. You will perform the full scope of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Client Life Sciences image in a positive manner and to led by example.
Day to Day Responsibilities:
