- High School diploma or GED
- Valid MA drivers license in good standing
- Bilingual English/Spanish
- Minimum of one (1) year of experience in the Human Services field
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
- Ability to stand for long periods of time
- Ability to stretch, bend and lift up to (twenty-five) 25 lbs
- Ability to assist guests up and down stairs, and in-and-out of wheelchairs
- Ability to respond quickly to emergencies
- Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
- Ability to use good judgement in stressful or emotionally charged situations
- The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
- Ability to be resilient in difficult and ambiguous situations
- Ability to handle multiple assignments
- Ability to communicate clearly both verbally and in writing
- Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
- Ability to communicate/speak (as well as to listen) in a non-judgmental manner
- Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
- Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
- Treat all guests and staff with dignity and respect
- Proactively conduct wellness checks of guests in different sections of the building
- De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
- Administer Naloxone as needed
- Perform CPR as needed
- Enforce the
- Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
- Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
- Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
- Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
- Follow animal accommodation policies
- Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
- Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
- Help guests with all issues pertaining to lockers as needed or assigned
- Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn
- Seek supervision when needed
- Advise the supervisor/key carrier regarding matters of concern with operations or policy
- Adhere to TB-testing procedures
- Maintain current certification in CPR and First Aid
- Document all hazardous incidents and intervening appropriately in any unsafe situation
- Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
- Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy
- Report to work and all scheduled meetings and trainings on time
- Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings
- Consistently demonstrate behavior that is representative of PSIs values of Community, Teamwork, Accountability and Respect
- Utilize Trauma-Informed Care when interacting with guests and staff
- Adhere to the Inns mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management
- Actively participate in individual supervision
-
Overnight Counselor, Men's Shelter
3 weeks ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Guest Service, Pro ...
-
Relief Men's Shelter Counselors
1 week ago
Pine Street Inn Boston, United States2 Relief Counselors needed for various positions · SCHEDULE: On Call as Needed, 6:45 a.m. 3:15 p.m., 2:45 p.m. 11:15 p.m., & 10:45 p.m. 7:15 a.m., Essential position during weather emergencies. · Pays $21.40 per hour · LOCATIONS: 444 Harrison Avenue, Boston, MA (Mens Shelter) · J ...
-
Holy Family Shelter Counselor
2 weeks ago
Pine Street Inn Boston, United StatesHoly Family Shelter Counselor · Department: Holy Family Inn · Office: Lingard St. · Location: Boston, MA · Position Type: Direct Care · Hours/Shift: Evening - Second Shift · Employee Type:: Regular Full-time · START YOUR APPLICATION ) · SCHEDULE; 40 hours, Tuesday - Saturday, 3:3 ...
-
Evening Men's Shelter Counselor
3 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Tuesday - Saturday, 2:45 p.m. 11:15 p.m. Essential position during weather or other emergencies · Pays $21.40 per hour DOE · LOCATION: 444 Harrison Ave, Boston MA · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Services Specialist (GSS) works from th ...
-
Overnight Counselor, Men's Shelter
3 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Monday- Friday, 10:45 p.m. 7:15 a.m. · Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm 7:00am · LOCATION: 444 Harrison Avenue, Boston, MA · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Services Special ...
-
Men's Shelter Day Relief Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Guest Service, Pro ...
-
Women's Shelter Overnight Relief Counselor
1 week ago
Pine Street Inn Boston, MA, United StatesThe Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests Counselor, Guest Service, Pro ...
-
Holy Family Shelter Evening Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Family, Guest Serv ...
-
Holy Family Shelter Overnight Counselor
1 week ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Family, Guest Serv ...
-
Womens Shelter Relief Overnight Counselor
3 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: On Call as Needed, 1045PM-715PM on call for shifts as needed. This is an essential position in the event of emergencies · Pays $21.40 per hour · LOCATION: 363 Albany street, Boston MA, 02118 This role works 100% on-site. · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · T ...
-
Holy Family Shelter Overnight Counselor
1 week ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Monday - Friday, 11:30 p.m. 8:00 a.m., Essential position during weather emergencies · Pays $21.40 per hour DOE · LOCATION: 1 Lingard Street, Dorchester, MA · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Services Specialist (GSS) works from the Pine ...
-
Men's Shelter Day Relief Counselor
3 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: On Call as Needed, 6:45 a.m. 3:15 p.m. Essential position during weather emergencies. · Pays $21.40 per hour DOE · LOCATIONS: 444 Harrison Avenue, Boston, MA (Mens Shelter) · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Services Specialist (GSS) works from th ...
-
Holy Family Shelter Evening Counselor
1 week ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Saturday - Wednesday, 3:30 p.m. 12:00 a.m., Essential position during weather emergencies. · Pays $ 21.40 per hour DOE · LOCATION: 1 Lingard Street, Dorchester, MA 1 Lingard Street, Dorchester, MA · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Servi ...
-
Men's Shelter Overnight Front Desk Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Front Desk, Counselor, Guest ...
-
Men's Shelter Overnight Front Desk Counselor
2 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Thursday - Monday, 10:45PM-7:15AM, Essential position during weather or other emergencies · Pays $21.40 per hour DOE · LOCATION: 444 Harrison Ave., Boston, MA. This position works on site 100% of the time. No remote work is available. · JOB DESCRIPTION: · SUMM ...
-
Men's Shelter Overnight Front Desk Counselor
2 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Thursday - Monday, 10:45PM-7:15AM, Essential position during weather or other emergencies · Pays $21.40 per hour DOE · LOCATION: 444 Harrison Ave., Boston, MA. This position works on site 100% of the time. No remote work is available. · JOB DESCRIPTION: · SU ...
-
Boston Public Health Commission Boston, United StatesSince 1983 the Commission's Homeless Services Bureau has provided emergency shelter, workforce development, and housing services to individuals experiencing a crisis of homelessness with the goal of making homelessness in Boston rare, brief, and one time. We are one of the larges ...
-
Fill in Counselor
2 weeks ago
Boston Public Health Commission Boston, United StatesThe Homeless Services Bureau of the Boston Public Health Commission operates two emergency shelters: Woods-Mullen Shelter and Southampton Street Shelter. Both shelters operate 24 hours a day 365 days a year and provide guests with a bed, linens, showers, three meals, case manager ...
-
Operations Assistant Coordinator, 7AM to 3PM
2 weeks ago
Boston Public Health Commission Boston, United StatesThe Boston Public Health Commission works to protect, promote, and preserve the health and wellbeing of all Boston residents, particularly the most vulnerable. Since 1984, Commission's Homeless Services Bureau, has been a leader in serving the city's most vulnerable homeless indi ...
-
Fill in Counselor
2 weeks ago
Boston Public Health Commission Boston, United StatesJob Description · The Homeless Services Bureau of the Boston Public Health Commission operates two emergency shelters: Woods-Mullen Shelter and Southampton Street Shelter. Both shelters operate 24 hours a day 365 days a year and provide guests with a bed, linens, showers, three ...
Holy Family Shelter Counselor - Boston, United States - Pine Street Inn
Description
SCHEDULE; 40 hours, Tuesday Saturday, 3:30 p.m a.m.Pays $21.40 per hour
LOCATION:
1 Lingard Street, Dorchester, MA
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.
The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.
The GSS is required to make sound decisions and appropriately seeks guidance from a supervisorREQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:
PREFERRED:
KNOWLEDGE/EXPERIENCE:
REQUIRED:
PREFERRED:
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
MENTAL ABILITIES/SKILLS:
REQUIRED:
Guest Focus
Good Neighbor Policy:
Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, COMPLETE AN APPLICATION FOR PROMOTION/TRANSFER AND FORWARD IT TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
