- High School diploma or GED
- Valid MA drivers license in good standing
- Bilingual English/Spanish
- Minimum of one (1) year of experience in the Human Services field
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
- Ability to stand for long periods of time
- Ability to stretch, bend and lift up to (twenty-five) 25 lbs
- Ability to assist guests up and down stairs, and in-and-out of wheelchairs
- Ability to respond quickly to emergencies
- Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
- Ability to use good judgement in stressful or emotionally charged situations
- The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
- Ability to be resilient in difficult and ambiguous situations
- Ability to handle multiple assignments
- Ability to communicate clearly both verbally and in writing
- Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
- Ability to communicate/speak (as well as to listen) in a non-judgmental manner
- Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
- Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
- Treat all guests and staff with dignity and respect
- Proactively conduct wellness checks of guests in different sections of the building
- De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
- Administer Naloxone as needed
- Perform CPR as needed
- Enforce the
- Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
- Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
- Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
- Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
- Follow animal accommodation policies
- Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
- Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
- Help guests with all issues pertaining to lockers as needed or assigned
- Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn
- Seek supervision when needed
- Advise the supervisor/key carrier regarding matters of concern with operations or policy
- Adhere to TB-testing procedures
- Maintain current certification in CPR and First Aid
- Document all hazardous incidents and intervening appropriately in any unsafe situation
- Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
- Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy
- Report to work and all scheduled meetings and trainings on time
- Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings
- Consistently demonstrate behavior that is representative of PSIs values of Community, Teamwork, Accountability and Respect
- Utilize Trauma-Informed Care when interacting with guests and staff
- Adhere to the Inns mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management
- Actively participate in individual supervision
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Mobile Overnight Counselor
1 week ago
Pine Street Inn Boston, MA, United StatesThe Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Housing locations with the greatest level of need for overnight staff due to health or behavioral challenges within the house. Mobile Overnight Counselors are also a Counselor, Mobile, Overnight, ...
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Mobile Overnight Counselor
2 days ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Tues - Sat, 5:00 pm - 1:30am · Pays $22.41 per hour DOE · LOCATION: Region 5 (Brookline, Fenway, Jamaica Plain, Dorchester) · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Mobile Overnight Counselor will be assigned on a nightly basis to the Supportive Hou ...
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Mobile Overnight Counselor
2 days ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Tuesday - Saturday, 11:00 p.m. 7:30 a.m. · Pays $22.41 per hour DOE · LOCATION: All General Lodging locations (Brookline, Fenway, Jamaica Plain, depending on need · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Mobile Overnight Counselor will be assigned o ...
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Awake Overnight Residential Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Awake Overnight Residential Counselor is responsible for the overall safety of the tenants in the program at the 34 New Chardon Street residence under the Behavioral Health Division of Pine Street Inn, a program that provides permanent housing to Residential, Behavioral Healt ...
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Overnight Counselor, Men's Shelter
2 weeks ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Guest Service, Pro ...
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Overnight Outreach Van Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Outreach Van Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three person mobile street outreach team for the Pine Street Inn REQUIREMENTS: EDUC Outreach, Counselor, Overnigh ...
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Awake Overnight Residential Counselor
2 weeks ago
Pine Street Inn Boston, United StatesSchedule: Awake Overnight Residential Counselor · Pay: $21.40/hr. · This position carries a hiring bonus of $500.00, payable in equal installments at three, and twelve months of employment. · This bonus is only available to new, external hires to Pine Street Inn, including tempor ...
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Overnight Counselor, Yawkey House
1 week ago
Pine Street Inn Boston, MA, United StatesSCHEDULE: 40 hours, Friday-Tuesday, 1145 PM-715 AM. Essential position during weather or other emergencies Pays 21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00 pm 7:00 am LOCATION: 363 Albany Street, Boston Guest Service, Counselor, Pro ...
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Awake Overnight Residential Counselor
6 days ago
Vinfen Boston, United StatesSchedule: Thu-Sat 11pm-9am · Salary: $16.50 / hour · As an Awake Overnight Counselor, you will provide direct support to people with intellectual and developmental disabilities in a small group residential setting or an individual living arrangement. In your role you will work to ...
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Awake Overnight Residential Counselor
1 week ago
Pine Street Inn Boston, MA, United StatesSCHEDULE: 16 hours, Weekdays and/or Weekends, 11:00 p.m. - 7:30 a.m. (every weekend) · Pays $21.40 per hour · LOCATION: 41 New Chardon Street, Boston, MA · JOB DESCRIPTION: · Summary of the Position: · The Awake Overnight Residential Counselor is responsible for the overall safet ...
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Overnight Counselor, Men's Shelter
2 weeks ago
Pine Street Inn Boston, United StatesSCHEDULE: 40 hours, Monday- Friday, 10:45 p.m. 7:15 a.m. · Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm 7:00am · LOCATION: 444 Harrison Avenue, Boston, MA · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The Guest Services Special ...
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Overnight Counselor, Yawkey House
1 week ago
Pine Street Inn Boston, MA, United StatesSCHEDULE: 40 hours, Friday-Tuesday, 1145PM-715AM. Essential position during weather or other emergencies · Pays 21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm 7:00am · LOCATION: 363 Albany Street, Boston, MA; this role works 100% on ...
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Outreach Van Relief Counselor, Overnight
2 weeks ago
Pine Street Inn Boston, United StatesThe Outreach Van Relief Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three (3) person mobile street outreach team for the Pine Street Inn REQUIRE Outreach, Counselor, Overnigh ...
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Pine Street Inn Boston, United StatesThe Relief Counselor is responsible for the overall safety of the participants in the programs at 414 Harrison Avenue, 28 Rockwell Street, and 8 Church Street. The Relief Counselor will assist participants in obtaining their lunch meal and performing Residential, Counselor, Resid ...
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Women's Shelter Overnight Relief Counselor
1 week ago
Pine Street Inn Boston, MA, United StatesThe Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests Counselor, Guest Service, Pro ...
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Awake Overnight Veterans Residential Counselor
2 weeks ago
Pine Street Inn Boston, United StatesThe Evening Residential Counselor will work in a transitional housing program for Veterans with a Housing First/ Low Barrier model where the majority of individuals may be living with serious substance abuse, mental health issues, and/or physical dis Residential, Counselor, Resid ...
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Holy Family Shelter Overnight Counselor
1 week ago
Pine Street Inn Boston, United StatesThe Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, Counselor, Family, Guest Serv ...
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Outreach Van Relief Counselor, Overnight
1 week ago
Pine Street Inn Boston, United States2 Positions Needed - Outreach Van Relief Counselor, Overnight · SCHEDULE: On call as needed, 8:30 p.m. 5:00 a.m. · Pays $22.41 per hour · LOCATION: 444 Harrison Ave, Boston, MA, (Driving is an exceptional part of this position) · JOB DESCRIPTION: · SUMMARY OF THE POSITION: · The ...
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Pine Street Inn Boston, United States2 Positions needed for - Evening and Overnight Relief Residential Counselor · SCHEDULE: On call, multiple shifts: day, including weekends, holidays, and weather or other emergencies. This position is essential in the event of an emergency. · Pays$21.40 per hour DOE · JOB DESCRIPT ...
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Overnight Relief Counselor, Yawkey House
1 week ago
Pine Street Inn Boston, United StatesSCHEDULE: On Call as Needed, 1045PM-715AM, on call for shifts as needed. This is an essential position in the event of emergencies. · Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm 7:00am. · LOCATION: 363 Albany Street, Boston, MA. ...
Womens Shelter Relief Overnight Counselor - Boston, United States - Pine Street Inn
Description
SCHEDULE:
On Call as Needed, 1045PM-715PM on call for shifts as needed. This is an essential position in the event of emergencies
Pays $21.40 per hour
LOCATION:
363 Albany street, Boston MA, 02118 This role works 100% on-site.
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.
The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.
The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.REQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:
PREFERRED:
KNOWLEDGE/EXPERIENCE:
REQUIRED:
PREFERRED:
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
REQUIRED:
Guest Focus
Good Neighbor Policy:
Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, COMPLETE AN APPLICATION FOR PROMOTION/TRANSFER AND FORWARD IT TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
