Jobs
>
Nashville

    Customer Service Rep - Nashville, United States - Loews Hotels & Co.

    Loews Hotels & Co.
    Loews Hotels & Co. Nashville, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

    The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member operates within a call center environment and is in constant communication with guests via phone, email, and/or online chat portals regarding billing inquires and disputes of hotel charges. The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our guests' needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our guests and clients is of utmost importance. The Customer Service Representative reports to the Billing Services Manager.

    Job Specific Duties
    • Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices
    • Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the hotels
    • Builds strong relationships with hotel Finance and Operations team members to ensure excellent communication enabling timely resolution to guest concerns
    • Maintains readiness in call queue system to ensure minimum wait time for callers
    • Communicates directly with guests and clients of the hotels via phone, email, and online chat portals
    • Responds to requests for guest/client billing information, to include hotel folios and disputed charges
    • Collaborates with other Billing Services and hotel team members to research and resolve guest billing disputes
    • Makes adjustments or corrections to guest accounts as needed
    • Records all activity in call ticketing system
    • Accountable for achievement of metrics and targets associated with the position
    • Regular attendance in conformance with standards
    • May be required to work varying schedules to reflect business needs
    • Required to attend all training sessions and meetings
    • Ability to perform "Physical Requirements" as explained below
    • Other duties as assigned


    Qualifications
    • Ability to work cooperatively with others
    • Ability to maintain confidentiality
    • Ability to read, write and speak English effectively
    • Ability to communicate effectively both written and verbally
    • Ability to work effectively, maintain composure and make decisions in stressful situations
    • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
    • Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
    • Proficiency in windows-based computer programs to include e-mail, internet and word processing applications
    • Strong computer skills and ability to learn new computer applications
    • General knowledge of mathematics and accounting principles


    Preferred:
    • Education: High School Diploma or GED equivalent
    • Experience: 1-2 years customer-facing work experience in a hospitality or finance environment
  • LabCorp

    Senior Service Rep

    1 week ago

    LabCorp Nashville, United States Full time

    If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today · LabCorp seeking a Sr. Service Representative/Courier to join our team in this position, you will be respons ...

  • LCA Lab. Corp. of America

    Senior Service Rep

    1 week ago

    LCA Lab. Corp. of America Nashville, United States Full time

    LabCorp seeking a Sr. Service Representative/Courier to join our team in this position, you will be responsible for the pickup, transport and delivery of medical specimens, lab supplies and reports, while providing excellent service to our clients. · Requirements · High School ...

  • Waste Connections US, Inc

    Customer Service Rep

    4 weeks ago

    Waste Connections US, Inc Nashville, United States Full time

    Why Choose Us? · We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a differ ...

  • LHH Recruitment Solutions

    Customer Service Rep

    1 week ago

    LHH Recruitment Solutions Nashville, United States

    Job Description · Job DescriptionLHH Recruitment Solutions is currently seeking a customer service rep with experience in a call center for a part-time job at a well established University in Nashville, TN. This is a great contract role that that offers the opportunity to work wi ...

  • Vista Host

    Guest Services Rep

    3 weeks ago

    Vista Host Nashville, United States

    **POSITION TITLE:** Guest Service Representative · **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager · **POSITION SUMMARY:** · A Guest Service Representative is responsible for all guest interaction at the front desk including guest registratio ...

  • Octane Co.

    Customer Service Rep

    1 week ago

    Octane Co. Nashville, United States

    Job Description · Job DescriptionDiscover an exciting opportunity to make a meaningful impact as a Customer Service Representative While previous industry experience isn't a prerequisite, we offer unparalleled training and guidance to empower you on your journey to success. Plus, ...

  • Sport Ortho Urgent Care

    patient service rep

    2 weeks ago

    Sport Ortho Urgent Care Nashville, United States

    Job Description · Job DescriptionAre you driven by detail and eager to be part of a dynamic, rapidly expanding orthopedic model? At Sport Ortho, we are on a steady growth trajectory, fueled by our unwavering commitment to delivering outstanding conservative MSK healthcare to both ...

  • Volt

    Customer Service Rep

    2 days ago

    Volt Nashville, United States Full time

    Come create your career with Volt · Paid Training Room for Advancement Weekly Pay · VOLT is immediately hiring for Customer Service Representatives in Nashville, TN · 8 hour shifts between 7:00 am - 7:30 am (Monday-Sunday) · Our Client is currently looking to hire Customer Servi ...

  • Kulia

    Customer Service Event Rep

    1 week ago

    Kulia Nashville, United States

    Job Description · Job DescriptionAre you tired of working long, unpredictable hours in the restaurant or hospitality industry? Do you want to use your exceptional communication and interpersonal skills in a new and exciting way? We have the perfect opportunity for you to kick off ...

  • Workforce Recruiter

    Technical Field Service Sales Rep

    2 weeks ago

    Workforce Recruiter Nashville, United States

    We are seeking commercial laundry experienced candidates for a Technical Field Service Sales Rep role with a growing company that manufacturers and supplies industrial laundry chemicals for linen service or uniform service plant clients in the Nashville area. · Job Summary: · T ...

  • Waste Connections

    Customer Service Rep

    4 weeks ago

    Waste Connections Nashville, United States

    Why Choose Us? · We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a differe ...

  • Tennessee Oncology

    Patient Service Rep

    1 week ago

    Tennessee Oncology Nashville, United States

    Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer ...

  • Nashville General Hospital

    patient service rep

    4 weeks ago

    Nashville General Hospital Nashville, TN, USA, United States

    · Role Expectations · Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative. · ...

  • Bernhard LLC

    Service Sales Rep

    3 weeks ago

    Bernhard LLC Nashville, United States

    **About Us** · Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a d ...

  • Volt

    Customer Service Rep

    1 week ago

    Volt Nashville, United States

    Come create your career with Volt · Paid TrainingRoom for AdvancementWeekly Pay · VOLT is immediately hiring for Customer Service Representatives in Nashville, TN · 8 hour shifts between 7:00 am - 7:30 am (Monday-Sunday) · Our Client is currently looking to hire Customer Serv ...

  • Tennessee Oncology

    Patient Service Rep

    1 week ago

    Tennessee Oncology Nashville, United States

    Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer ...

  • Volt

    Customer Service Rep

    1 week ago

    Volt Nashville, United States

    Job Description · Job Description · Come create your career with Volt · Paid Training Room for Advancement Weekly Pay · VOLT is immediately hiring for Customer Service Representatives in Nashville, TN · 8 hour shifts between 7:00 am - 7:30 am (Monday-Sunday) · Our Client is cur ...

  • Labcorp

    Senior Service Rep

    1 week ago

    Labcorp Nashville, United States Full time

    If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today · LabCorp seeking a Sr. Service Representative/Courier to join our team in this position, you will be responsi ...

  • QTC Management

    Medical Customer Service Rep

    5 days ago

    QTC Management Nashville, United States

    ** Medical Customer Service Rep** · **Job Category****:** Administrative/Technical **Requisition Number****:** MEDIC009890 Showing 1 location **Job Details** · **Description** · **Job Summary:** · Hiring for multiple positions I hiring event will take place March 2 and 3. The ...

  • METROPOLITAN GOVERNMENT OF NASHVILLE & DAVIDSON COUNTY TN

    Customer Service Field Rep-Waste Management

    2 weeks ago

    METROPOLITAN GOVERNMENT OF NASHVILLE & DAVIDSON COUNTY TN Nashville, United States

    The Customer Service Field Representative will be in the responsible for assisting and directing the public with recycling and hazardous material disposal at Waste Services convenience center facilities. Employees at Metro Water Services (MWS) work a Customer Service, Waste, Fiel ...