- Contribute to developing service design solutions that address current government service challenges in innovative and desirable ways, driving transformative change for citizens.
- Lead service design user engagements and research using various methods including observations, interviews, surveys, and diaries.
- Promote a strategic, human-centered service design approach to foster innovation and gain a competitive edge.
- Facilitate co-creation sessions like immersion workshops, journey mapping, and service blueprinting.
- Employ a human-centered service design strategy to deeply understand citizen and organizational needs, aiming to create innovative service experiences.
- Guide the conceptual development of new experiences, services, processes, and solutions, collaborating with team members and stakeholders.
- Communicate design insights and value propositions effectively to internal and external audiences, fostering a design-driven organization culture.
- Create compelling narratives using various design tools to communicate value propositions for citizens and government stakeholders.
- Collaborate with business, technology, and design teams to align on customer and business objectives and translate insights into engaging experiences.
- Translate complex analysis into understandable concepts to enhance the overall service experience.
- Manage and prioritize enhancement roadmaps to drive strategy across different projects.
- Advocate for the customer through human-centered design methodologies across touchpoints, defining ideal public sector experiences.
- Facilitate design workshops to engage and align partners and teams, using diverse service design methods to create impactful artifacts.
- Support product and experience development by uncovering customer pain points and opportunities through qualitative and quantitative research.
- Bachelor's degree in a related field.
- 7-10 years of relevant professional experience.
- Human-Centered Design Certification (e.g. Service Design, Design Thinking, UX).
- Experience leading and facilitating workshops.
- Familiarity with design and prototyping tools like Miro, Figma, Sketch, Lucid, or Adobe Creative Suite.
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Lead Specialist - Remote, United States - Maximus
Description
General Information
Job Posting Title: Lead Specialist - Service Design - DMV AreaRequired Date: Monday, April 22, 2024
City: Remote
Country: United States
Working Time: Full-time
Description & Requirements
At Maximus, we are at the forefront of digital transformation for government clients. As the Lead Service Designer, you'll have a key role in our Digital Solutions team, showcasing how we're revolutionizing public program experiences to enhance service delivery in line with our customers' needs.Essential Duties and Responsibilities:
Minimum Requirements:
Note: Candidate should be ready to share evidence or a portfolio of service design related artifacts and demonstrate the impact of service design work on customers and business outcomes. Must be within the vicinity of Tysons Corner, VA, and willing to be occasionally onsite if required by the client.
