International Student Coordinator - Livernois Troy, Michigan, United States

Description · International Student Coordinator · Walsh College is more than a business school.  We're an accelerator.  A think tank.  An incubator for ideas.  Where leaders are made and where barriers are broken.  We empower the next generation of business and technology leaders ...

Job description

Description

International Student Coordinator

Walsh College is more than a business school.  We're an accelerator.  A think tank.  An incubator for ideas.  Where leaders are made and where barriers are broken.  We empower the next generation of business and technology leaders to positively impact and change the world.

Since 1922, Walsh College has combined theory and application to prepare students for successful careers.  With each of our internationally and nationally ranked business and technology bachelor's and master's degree programs, you'll learn from proven business minds who have been there and done that. 

As an all business and technology college, our students are serious about business, and we are serious about helping them in their education and in their professions.  We seek talented, experienced professionals who share this focus and goal.

As the International Student Coordinator, you will support the recruitment, enrollment, compliance, and success of international students across undergraduate, graduate, and doctoral programs at Walsh College. This role serves as the Primary Designated School Official (PDSO) and is instrumental in maintaining the college's approval to enroll international students through adherence to Department of Homeland Security (DHS) and SEVIS regulations. This position provides comprehensive guidance throughout the student lifecycle—from application and visa processing to acclimation, academic support, and successful program completion.

This position is hybrid, but also requires regular onsite presence at our primary campus located in Troy, MI.

Your Responsibilities Include:

• Serve as Primary Designated School Official (PDSO) to ensure institutional compliance with all federal regulations related to F-1 student enrollment.
• Maintain active DHS and SEVIS program certification and approval status, responding to audits and updates as required.
• Issue and manage Form I-20 documents for new and continuing students, including program extensions, changes of status, and employment authorizations (CPT/OPT).
• Monitor and report student activity in SEVIS to ensure legal visa compliance.
• Advise prospective and current F-1 students on immigration policies, visa interview preparation, academic options, cultural adjustment, and post-completion employment.
• Support students through transitions, including travel, leave of absence, reinstatement, and change of status processes.

30-Day Goals:

1.  Review Processes & Compliance Framework
   
   1. Audit all current SEVIS, DHS, and internal compliance procedures, focusing on error rate management and reporting cycles.
   2. Map end-to-end processes for issuing and managing I-20 forms, visa advising, onboarding, and orientation.
   3. Identify immediate compliance risks or gaps, especially those that could threaten SEVIS certification or DHS approval.
2. Engage Internal Stakeholders
   
   1. Meet with Admissions, Enrollment, Student Services, Advising, and faculty to understand current collaboration models.
   2. Document internal workflows involving international student onboarding and support.
3. Initiate Partner Meetings
   
   1. Identify key international partners feeding students into Walsh College.
   2. Schedule introductory meetings to listen, learn about current partnership terms, and gather preliminary feedback on areas where support or coordination can improve.

60-Day Goals:

1.  Identify Efficiencies & Recommend Improvements
   
   1. Analyze audit findings from the first 30 days to identify bottlenecks, duplicative steps, or manual processes that could be automated (e.g., batch SEVIS reporting, CRM integration).
   2. Evaluate student satisfaction data (if available) for advising and orientation to highlight areas for improvement.
2. System & Process Update Planning
   
   1. Propose updates to internal systems (e.g., Colleague, CRM) that would enhance tracking, reporting, and communication with international students.
   2. Draft or update process documentation with identified best practices and compliance safeguards.
3. Strengthen International Partnerships
   
   1. Conduct in-depth meetings with international partners to:
      
      1. Discuss collaborative marketing and recruitment strategies.
      2. Identify shared pain points in admissions/enrollment.
      3. Explore joint programs or new markets.

90-Day Goals:

1.  Implement Process/System Enhancements
   
   1. Roll out at least one or two key process or system improvements (e.g., automated tracking of I-20 processing, new orientation feedback tool).
   2. Provide training or documentation updates to relevant staff to support changes.
2. Formalize International Recruitment Strategy
   
   1. Work with Marketing, Enrollment, and international partners to draft a formal international recruitment and support plan.
   2. Set clear targets for new student enrollments from partner pathways and outline a support structure for those students.
3. Monitor KPIs and Continuous Improvement
   
   1. Begin tracking and reporting against defined KPIs (e.g., SEVIS error rate, satisfaction ratings, retention rates).
   2. Establish a regular review cadence (e.g., quarterly check-ins) for continuous process refinement and partnership alignment.

Walsh College offers a competitive benefits package including Medical, Dental, Vision, Life & Disability Insurance, Flexible Spending Accounts, and a Pet Assure Program.  Additional benefits include, Retirement Savings & Investment, paid holidays, paid time off, and tuition waiver and reimbursement.

At Walsh College, our team members are driven to consistently live the Walsh College mission – to provide a transformative business and technology education that combines theory, application, and professional experience to prepare graduates for successful careers, in a way consistent with our Values – Excellence, Integrity, Respect, Accountability, Collaboration, and Dedication.

We seek humble, hungry, and smart ("Ideal Team Players") professionals who share in our mission. 

This is where the future is made.  Your future.  Join our team today

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualifications

Your Qualifications Include:

• Bachelor's degree
• 1+ years of experience working with F-1 international students in a college or university setting.
• Proficiency in SEVIS, DHS policy interpretation, and student immigration advising.
• Familiarity with student information systems (e.g., Ellucian/Colleague), CRM platforms, and SEVIS batch processing.
• Strong intercultural communication and problem-solving skills.
• Strong customer service and team building skills.