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    Front Desk Supervisor - Houston, United States - Remington

    Remington
    Remington Houston, United States

    3 weeks ago

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    Description
    Job Description

    What you will be doing
    • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
    • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
    • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
    • Accurately check AM and PM discrepancy reports.
    • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
    Location Description

    2911 Sage Road, Houston, Texas 77056

    Welcome to Embassy Suites Houston - Near the Galleria. Our hotel, just steps from Houston's legendary Galleria, offers shopping packages perfect for a trip to the Galleria along with other unique destinations, including Highland Village, Uptown Park, and Rice Village. Enjoy convenient access to companies such as AECOM, Imperial Oil, Chevron, BP and the Texas Medical Center near MD Anderson.

    Requirements

    What we are looking for
    • Ability to calmly work with high demand and/or upset guests
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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