Front Desk Supervisor - Houston, United States - Hilton Houston Medical Center

Hilton Houston Medical Center

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with company standards as required by scheduling.
Set the standard for guest relations at the Front Desk.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be involved in departmental meeting planning and execution.

Qualifications:

2 to 3 years of experience in a hotel or related field required. High School diploma or equivalent required.
College coursework in a related field helpful.
Supervisory experience preferred.
Must have a valid driver's license for the applicable state.
Ability to work well in high-pressure situations and handle objections and disputes effectively.
Strong problem-solving skills and ability to handle workplace issues efficiently.
Effective communication and listening skills.
Ability to understand financial information and basic arithmetic functions.

Company Overview:

As a global leader in third-party hotel management, our portfolio includes over 1,550 hotels across all 50 states.