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    Front Desk Supervisor - Houston, United States - Moodynational

    Moodynational
    Moodynational Houston, United States

    4 weeks ago

    Default job background
    Description

    Front Desk Supervisor

    Job Category*:

    • Hospitality

    Requisition Number*:

    • FRONT001891
    Showing 1 location


    Job Details

    Description

    The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team.
    Full-Time associates are offered competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

    No only that - but we are offering career opportunities, not just jobs. So whether you are just looking for a career change or looking to take that next step -
    apply today

    The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.


    Essential Functions:

    Supervise Front Desk staff:
    train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary.

    Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.

    Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

    Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments.

    Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.

    Prepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.

    Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.

    Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management.
    Other duties as assigned by management.

    Supervisory Responsibility:
    Supervises Front Desk Clerks and Front Desk Leads

    Job Specifications:


    Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.

    .
    Good management/supervisory skills.
    Excellent interpersonal and written/verbal communication skills.
    Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
    Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
    Excellent time management skills and ability to multi-task and prioritize work
    Exceptional problem solving skills
    Ability to maintain customer focus
    Excellent organizational and planning skills
    Ability to work well in a team environment
    Ability to follow corporate standards and procedures

    Experience and Education:
    High School education or equivalent work experience.
    1+ years of experience as a Front Desk Clerk.
    Minimum training required per year as assigned by the company
    Any additional training required by manager

    Work Environment:
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
    This is a full-time position. Overtime may be required occasionally.
    Work days and work hours may vary.
    This position works indoors.

    Skills

    Preferred

    Teamwork

    *Novice


    Time Management

    *Novice


    Leadership

    *Novice


    Decision Making

    *Novice


    Communication

    *Novice*
    Dedicated*:
    • Devoted to a task or purpose with loyalty or integrity

    Education

    Preferred
    High School Diploma / GED or better.

    Experience

    #J-18808-Ljbffr
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