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    Collections Specialist - Millville, United States - Planet Fitness - PA Thomas Group

    Planet Fitness - PA Thomas Group
    Planet Fitness - PA Thomas Group Millville, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Collections Specialist

    Key Responsibilities

    The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

    Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

    Accountable for reducing delinquency for assigned accounts.

    Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

    Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

    Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

    Establish and maintain effective and cooperative working relationships with dealers and sales.

    Essential Functions

    Weekly and monthly reporting to direct supervisor

    Monthly Delinquency notices

    Processing monthly credit memos and the appropriate reporting

    High volume phone calls to assigned delinquent customers

    Manage customers on the shutdown report

    Reconcile customer disputes as they pertain to payment of outstanding balances that are due

    Provide excellent & considerate customer service to dealers and sales

    Internal and External customer interface

    Participate in team planning meetings

    Meet defined department goals and activity metrics

    Required Skills

    3-5 years High Volume corporate Collections experience.

    Knowledge of Billing and Collections procedures

    Accounts Receivable knowledge/experience a plus

    Strong attention to detail, goal oriented

    Experience with QuickBooks a plus

    Commitment to excellent customer service

    Excellent written and verbal communication abilities

    Ability to prioritize and manage multiple responsibilities

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