Recovery Specialist - Dover, United States - Lincoln Financial

Lincoln Financial

Verified Company

Dover, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 13, 2024

Primary Location:
Dover, NH, US

Company:
Lincoln Financial

Alternate Locations:
Dover, NH (New Hampshire); Charlotte, NC (North Carolina); Omaha, NE (Nebraska)

Work Arrangement:

Hybrid/Flexible :
Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance:
is not available for this opportunity.

Requisition #: 73119

The Role at a Glance

We are excited to bring on a Recovery Specialist to join our Claims Organization supporting Group Protection in our Omaha, Charlotte, or Dover based office.

The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.

Training will be led by one of our dedicated trainers in a virtual setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.- As a Recovery Specialist will be responsible for managing the calculation and recovery of offsets, settlements, and overpayments of disability claims.

In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid and calculate potential overpayments and negotiate timely, appropriate repayment arrangements and settlements.

What you'll be doing

You will proactively identify claims with potential benefits based on other income sources and establish offsets within the system. In addition, you will document, update, and maintain claims accurately in defined tracking system with key dates and outcomes.
Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers, and vendors. Interpret policy/contract provisions, calculation modes, benefit offset options, and work earnings.
You will support and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
You will consult with claimants and customers to explain calculations and collection processes. In addition, you will negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
You will deliver and fosters a "customer centric" approach by providing value to customers beyond their expectations that demonstrates the priority of the customer's needs and promise executes on followup

What we're looking for

Musthave experience (required):
High School Diploma or GED.
01+ Years of claims experience with an Associate's Degree or above OR 23 years of claims experience that directly aligns with the specific responsibilities for this position and no degree.
Effective strong written, verbal communication skills and mathematical skills.
Ability to maneuver through multiple systems/databases/platforms/software.
Ability to be adaptable/flexible as business needs change.
Ability to problem solve and make independent decisions, while providing compassionate customer service.
Research and data entry experience in a fastpaced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have Experience (preferred):

Familiarity with medical terminology.
Financial acumen
Disability Contractual acumen

What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives.

Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for YOU:

Clearly defined career tracks and levels to help you successfully manage your career
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and wellbeing; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
Pay Range: $ $28.85

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.

The base pay is just one component of Lincoln's total rewards package for employees.

In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.

Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

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