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    Office Manager - Danbury, United States - Civility Home Care

    Civility Home Care
    Civility Home Care Danbury, United States

    4 days ago

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    Description

    We are looking for a energetic passionate, hard-working and very talented Manager. The position will be based in Danbury CT to serve new clients and caregivers in the Connecticut and New York area. This person's focus will be supporting the company's strategic objectives through the development of long term working relationships and operations.

    Your Duties Include:

    General

    Schedule Appointments, Taking Calls and Directing them or Taking messages and logging them, Scanning and Filing, Document Management, Faxing, Sending emails, Collecting Paperwork, Managing Applications, Data entry on different cloud-based systems, Updating Systems and information, Troubleshoot and Support for staff, Caregiver Phone Support, Enforce Compliance to Company Policy , Sales/Marketing Related calls, Call inquiries, Assistance in Recruiting caregiver when needed.

    In Sales and Marketing

    Establish and maintaining relationships with customers. Must correspond with customers via telephone, email, in person or other means to take orders, solicit opinions, provide information about new products and services, keep records or complete progress reports. Keep abreast of new developments in the field in order to provide competitive information to customers.

    In HR.

    Must assist in the recruiting role by recruiting individuals to join our team, prospect for interested individuals and maintain a constant supply of caregiver resources. H.R. processes and compliance must be followed strictly. Must onboard, train and supervise staff for optimum service delivery. Update and maintain Customer Relationship Management system daily

    Case Responsibilities

    • Follow up immediately with new and prospective clients.
    • Perform client intakes and staff introductions.
    • Set up service for transitioning clients.
    • Point of contact for new and prospective clients.
    • Handle leads and sales
    • Compile relevant case information for the operations team and report any changes, discrepancies or concerns.
    • Be responsible for all client surveys and documents.
    • Keep all managers informed of new and prospective clients and the changes
    • Must make recommendations for policy revisions and policy implementation.
    • Work with clients care team to setting up new clients for success, who might be family caregivers, physicians, other home health agencies, everyone involved in the delivery of services for the continuity of the clients quality of life.
    • Establish clear client satisfaction goals
    • Process milestones that align with growth success and profitability, to work toward
    • Assist customers with setting up and navigating programs or software
    • Upsell services and products with the brand image
    • Promote value through customer experience
    • Review customer complaints and concerns and seek to improve the customer experience through policy and procedure changes
    • Coordinate all new services until handover /transition is complete.
    • Delegate tasks to staff for support
    • Create relationships with field staff.
    • Take sales orders or and service request from clients.
    • Have excellent organization, communication and problem-solving skills
    • Will need to work both individually and in a team environment where your delivery of tasks are timely.
    • You must have a passion for helping people change their lives, and want to be a force for helping elderly improve the quality of life.
    • Work diligently to improve KPIs and achieve goals
    • Mist be willing to drive out to clients homes and or facilities.

    Must prove and maintain these skills:

    · Excellent communication

    · Proficient computer skills

    · Ability to work under pressure

    · Excellent reporting and documentation

    · Exceptional Organizational skills

    · Good Time management

    · Ability to follow up

    · High Energy and self-motivated.

    Schedule

    Monday to Friday 9am to 5pm

    Weekends and after hours oncall

    Position includes:

    40 Hours sick and 40 hour's vacation

    Benifits do not include Health Insurance

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