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Senior Enablement Lead - Doral, United States - Circle
Description
Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems.
This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion.
Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions.
Speed and efficiency are motivators for our success and our employees live by our company values:
Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
As a member of the Circle Business team, you will lead the development of training content that enables our team to partner with our prospects and support customers globally.
What you'll work on:
Managing timeline, content creation, delivery, and results of product training for the Business team.
Developing and curating role-and- geography specific resources, including job aids, wiki hubs, and training.
Contributing to and implementing knowledge management and tool strategy.
Effectively design online training lessons to increase the level of knowledge and confidence in serving our prospects and customers
Develop and maintain job-aids quick- reference guides and other training aids
Analyze, update and refine existing content as business grows and changes
Collaborate internally with cross-functional teams to improve onboarding, skill development, product training and support training
Design learning activities, assignments and assessments to certify learning outcomes
Identifying knowledge gaps through research, including consultations with internal clients
Keep current on best practices in instructional design
You will aspire to our four core values:
Multistakeholder -
you have dedication and commitment to our customers, shareholders, employees and families and local communities.
Mindful -
you seek to be respectful, an active listener and to pay attention to detail.
Driven by Excellence -
you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
What you'll bring to Circle:
Strong background in working cross-functionally to define enablement needs and organize resources (learning, job-aids, systems) to support effective execution of a Business or Sales team
4+ years of experience in Learning Design, Enablement, and/or Content Strategy
Experience in leveraging multiple systems (LMS, Slack, GSuite, Salesforce) to drive knowledge sharing, communication flows, and training
Superb written and verbal communication skills, with an eye for editorial detail
Strong organizational skills; ability to manage multiple cross-functional projects simultaneously
Self-learner who can learn to use new technologies with minimal guidance as the tech-stack shifts to meet evolving needs. Proficiency in Google Suite, Slack, and Apple MacOS helpful.
Experience working with teams multiple geographic regions a plus
Additional Information:
This position is eligible for day-one PERM sponsorship for qualified candidates.
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs.
Base Pay Range:
$102,500 - $137,500
Annual Bonus Target: 12.5%
Also Included:
Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy.
We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.
We are anequal opportunity employer
and value diversity at Circle.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, Circle participates in theE-Verify Program
in certain locations, as required by law.
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