- Provide phone and email support to users
- Employ the Help Desk module of the website to track and manage help desk tickets from users
- Provide Tier 1 and Tier 2 support to users and escalate Tier 3 issues
- Provide documentation support for the website application
- Contribute the development of training videos, as necessary
- Performs work under general supervision
- Handles complex issues and problems, and refers more complex issues to more experienced staff
- Experience providing help desk support, including troubleshooting user issues
- Working knowledge of Microsoft operating system, Windows environment, and web applications
- Requires bachelor's degree
- Requires at least 5 years of experience
- Strong customer service skills
- Excellent communication skills
- Excellent analytical and troubleshooting skills
- Ability and desire to provide excellent customer service to internal and external customers
- Grants management
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Technical Software Support Specialist
3 weeks ago
Spectrum Center McLean, United StatesCompany Description · Spectrum Center is a leading provider of spectrum management software solutions. Our commercial Spectrum-E web application includes modules for e-Licensing, technical analysis, and remote monitoring. With over two decades of experience, our expertise is trus ...
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Help Desk
1 week ago
System One Mclean, United StatesALTA IT has a Contract to Hire position open for a Helpdesk Specialist. · Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA · Technical Support - Internal Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner · Troubleshoot ...
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McGuireWoods McLean, United StatesOverview · McGuireWoods has an opening for a Conference Services Support Specialist in our Tysons, VA office. The Conference Services Support Specialist is an integral member of the operations team in helping to support the activities scheduled in the firm's conference center. Th ...
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Help Desk
5 days ago
System One McLean, United StatesALTA IT has a Contract to Hire position open for a Helpdesk Specialist. · Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA · US Citizen · Technical Support - Internal · Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner · Tro ...
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McGuireWoods McLean, United StatesOverview: · McGuireWoods has an opening for a Conference Services Support Specialist in our Tysons, VA office. The Conference Services Support Specialist is an integral member of the operations team in helping to support the activities scheduled in the firms conference center. Th ...
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McGuireWoods McLean, United StatesOverview: · Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. · McGuireWoods has an opening for a Conference Services Support Specialist in our Tysons, VA office. The Conference Services Support Specialis ...
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McGuireWoods McLean, United StatesOverviewMcGuireWoods has an opening for a Conference Services Support Specialist in our Tysons, VA office. The Conference Services Support Specialist is an integral member of the operations team in helping to support the activities scheduled in the firm's conference center. This ...
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Sales Specialist
3 weeks ago
Lucid Motors McLean, United StatesLeading the future in luxury electric and mobility · At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, l ...
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lead staff operations officer
3 weeks ago
Leidos Holdings Inc. McLean, VA, United States· Leidos, Inc. is seeking a Lead Staff Operations Officer to support a financial intelligence mission in Northern VA. This position requires candidates to possess a current and active security clearance with appropriate polygraph to be considered. Successful candidates will work ...
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ID Mclean, United StatesCompany Overview · is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visi ...
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General Dynamics Information Technology McLean, United StatesReq ID: RQ172465 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Public Trust/Other Required: None · Job Family: Systems Administration · Skills: · Active Directory (AD),Help Desk Support,IT Troubleshooting · Experience: · 1 + years of related expe ...
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Senior ServiceNow Consultant
3 weeks ago
Hamdan Resources McLean, United StatesJob Description · We are seeking a highly skilled and experienced · Senior · ServiceNow Consultant · who is adept in development, coaching, consulting, and troubleshooting across all areas of the ServiceNow platform. · This role demands a professional who brings a rich blend ...
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Operations Officer
3 weeks ago
Taleo BE McLean, United StatesLeidos, Inc. is seeking an Operations Officer to support a financial intelligence mission. The Operations Officer will support a client's operational requirements in a challenging, fast paced environment located in the Washington Metropolitan Area with potential to travel up to 5 ...
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Process Engineer/IT Auditor-Specialist
1 week ago
Saxon Global McLean, United StatesJob Title: Process Engineer Specialist -Client: Freddie Mac -duration: 12 mo contract w/ opportunity for extension, and conversion possible but not planned. Location/Address: McLean, VA - ONSITE TUES-THURS · •Parking: parking garages available · •Metro: shuttles available Hours ...
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Switchgear Application Specialist
3 weeks ago
Regal Rexnord Corp McLean, United StatesPosition: Switchgear Application Specialist · Reports Directly: Field Service Operations Manager · Function: Service · Locations: Langley, BC, Canada · Salary: $90,000 annually · THE OPPORTUNITY · Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of ...
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Switchgear Application Specialist
3 weeks ago
Regal Rexnord Corp McLean, United StatesPosition: Switchgear Application Specialist · Reports Directly: Field Service Operations Manager · Function: Service · Locations: Langley, BC, Canada · Salary: $90,000 annually · THE OPPORTUNITY · Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of ...
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Switchgear Application Specialist
3 weeks ago
Regal Rexnord Corp McLean, United StatesPosition: Switchgear Application Specialist · Reports Directly: Field Service Operations Manager · Function: Service · Locations: Langley, BC, Canada · Salary: $90,000 annually · THE OPPORTUNITY · Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of ...
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Switchgear Application Specialist
3 weeks ago
Regal Rexnord Corp McLean, United StatesPosition : Switchgear Application Specialist · Reports Directly : Field Service Operations Manager · Function : Service · Locations : Langley, BC, Canada · Salary : $90,000 annually · THE OPPORTUNITY · Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of e ...
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Senior ServiceNow Consultant
3 weeks ago
Hamdan Resources McLean, United StatesJob Description · Job Description · Job Description · We are seeking a highly skilled and experienced SeniorServiceNow Consultant who is adept in development, coaching, consulting, and troubleshooting across all areas of the ServiceNow platform. · This role demands a professiona ...
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Collections Specialist
1 week ago
Kositzka Wicks and Co Alexandria, United StatesJob Description · Job DescriptionWho We Are · We are a growing public accounting firm (top 25 in Virginia, as measured by the number of CPAs on staff) with a great reputation in the business community, diversified practice and a high-tech work environment. We have received the 'B ...
Help Desk Specialist - McLean, United States - C2 Essentials
Description
The Help Desk Specialist is responsible for providing user support for a hotline that provides user support to website users.
All candidates must be able to undergo a federal background investigation.
Duties include:
Experience and Education:
Expertise (Required):
Additional Expertise (Desired but not mandatory):
EOE M/F/Disability/Vet
