Senior ServiceNow Consultant - McLean, United States - Hamdan Resources

Hamdan Resources McLean, United States

3 weeks ago

Description

Job Description

Job Description
Job Description
We are seeking a highly skilled and experienced SeniorServiceNow Consultant who is adept in development, coaching, consulting, and troubleshooting across all areas of the ServiceNow platform.

This role demands a professional who brings a rich blend of expertise in ITSM architecture and development, Service Portal development, and Customer Service Management (CSM) development. The ideal candidate will be a problem-solver with a strong customer service orientation and excellent communication skills, a creative thinker, able to work independently and in a team environment, and possess a strong commitment to delivering exceptional customer service and solutions. This role is perfect for someone looking to make a significant impact in our client organizations through the power of ServiceNow technology. This is a part-time remote opportunity (potential to transition to full time down the road).

Responsibilities

Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM)
Demonstrate high proficiency in areas like Governance Risk & Compliance (GRC), Orchestration & Integration, and other ServiceNow modules
Provide expert-level consulting and development services, offering innovative solutions and best practices in ServiceNow
Lead integration and automation projects using technologies like Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and other parsing methods
Efficiently import, manage, and coalesce CI and Asset data into the CMDB using various tools and techniques
Design and build comprehensive order guides and workflows, especially for processes like onboarding and offboarding, integrating Oracle HCM and other ATS/HRMS tools with ServiceNow
Create and manage workflows for various business units, including Accounts Payable, Accounts Receivable, Internal Audit, Operations, Sales, Marketing, and all core IT functions (PMO, Service Desk, Engineering, Compliance, Security, etc.)
Utilize extensive experience as a Certified ServiceNow Administrator and Developer to implement complex ServiceNow solutions

Required Qualifications:

US citizen who possesses and/or is capable of obtaining a US Federal Government issued Security Clearance
7+ years of full-time, hands-on experience in ServiceNow
Proven track record of working in diverse industries
Extensive background in software development, particularly in web and enterprise applications
Demonstrated experience in multiple industries, showcasing adaptability and problem-solving skills
Excellent customer service orientation and communication skills
ServiceNow Certified Application Developer (CAD)
Certified ServiceNow Implementation Specialist (CIS) in various modules
ServiceNow Certified Technical Architect (CTA)
Certified System Administrator (CSA)

Desired Qualifications

IT Infrastructure Library (ITILv3 or v4) certification
Certifications in ServiceNow IT Operations Management (ITOM) and Security Operations (SecOps)
ServiceNow Certified Master Architect (CMA)

* Note that preferred candidates are 1099 independent consultants, however W2 hourly consultants are also being considered. The hours relating to this work will fluctuate and this will not be a full-time opportunity initially. At peak, the hours relating to this work may exceed 40 hours per week.

* No corporate-to-corporate employment options will be considered.

Hamdan Resources, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer (EEO/AA), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship and/or authorization to work within the required for most positions.

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