Jobs
>
Detroit

    Supervisor Front Desk - Detroit, United States - Sage Hospitality Group

    Sage Hospitality Group
    Sage Hospitality Group Detroit, United States

    3 weeks ago

    Default job background
    Description

    Why us?

    Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike.

    The worlds first Shinola Hotel is Detroits new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the citys history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

    As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

    We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

    Job Overview

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

    Responsibilities

    • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
    • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
    • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
    • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Performs other duties as assigned, requested or deemed necessary by management.

    Qualifications

    Education/Formal Training

    High school education or equivalent experience.

    Experience

    1 or more full years employment experience in a related position with this company or other organization(s).

    Knowledge/Skills

    • Requires understanding of all hotel front office procedures.
    • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
    • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
    • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
    • Requires supervision/management skills.
    • Ability to communicate information and hotel services to management and guests. Second language may be required.
    • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

    Physical Demands

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to communicate in person and on telephone frequently.
    • Ability to read written communiqus, analyzing reports and seeing monochrome computer screen.
    • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
    • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
    • Continuous standing 90% of time -communicating with guests.
    • No climbing required. No driving required.
    • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
    • Continuous standing -80% of shift.

    Environment

    Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

    Benefits

    • Medical, dental, & vision insurance
    • Eligible to participate in the Companys 401(k) program with employer matching
    • Health savings and flexible spending accounts
    • Basic Life and AD&D insurance
    • Company-paid short-term disability
    • Employee Assistance Program
    • Great discounts on Hotels, Restaurants, and much more.
    • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

    ID:

    Position Type: Regular Full-Time

    Property: Shinola Detroit

    Outlet: Hotel

    Category: Front Desk & Guest Services

    Min: USD $19.00/Hr.

    Tipped Position: No

    Address: 1400 Woodward Ave

    City: Detroit

    State: Michigan

    EOE Protected Veterans/Disability

  • Glaminator Beauty Bar

    Front Desk Receptionist

    3 weeks ago

    Glaminator Beauty Bar Wayne, United States

    We are looking for a Full Time Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. · To be successful as a Receptionist, you should have a ...

  • COURTYARD BY MARROITT

    Front Desk Manager

    3 weeks ago

    COURTYARD BY MARROITT Wayne, United States

    **Job description** · **Hotel Front Desk Manager** · **Courtyard by Marriott Hotel** · **Wayne Fairfield, New Jersey** · **Position Details**: · **We are seeking a Full-Time High Energy Front Desk Manager to join our Amazing Team. (PM SHIFT A MUST)** · **Full Job Description** · ...

  • OHM Fitness

    Front Desk Concierge

    2 weeks ago

    OHM Fitness Wayne, United States

    Front Desk Concierge · Opening in Wayne June 2024 · **Responsibilities**: · - Open and close the studio location. · - Manage the flow of members, ensuring that all guests receive a warm welcome and timely service. · - Check guests in and out, ensure that all paperwork and billing ...

  • DRISCOLL FOODS

    Front Desk Receptionist

    2 weeks ago

    DRISCOLL FOODS Wayne, United States

    _**Summary**_**: · - **Responsibilities**:_ · - Answer multi-line phone system; screen and redirect to appropriate departments. · - Greet visitors entering the building, answer any questions, provide directions and alert staff of visitors. · - Operate postage meter. · - Sort dail ...

  • USLI

    Front Desk Receptionist

    3 weeks ago

    USLI Wayne, United States

    USLI is looking for an individual to join our Reception team part time, working four hours per day most commonly from 1 p.m. to 5 p.m. EST while being flexible to work a varied shift (until 7:00 p.m.) when needed. This position offers 20-29 hours per week. Our Reception team is r ...

  • Experience Chiropractic

    Front Desk/expeditor

    3 days ago

    Experience Chiropractic Wayne, United States

    Position available for a Front Desk/Expeditor at a busy chiropractic wellness center that treats the patient as a whole, not just addressing specific discomfort or symptoms. We are looking for someone to learn and OWN this position...If you are an outgoing, customer service orien ...

  • Princeton Radiology Associates

    Front-desk Representative

    2 days ago

    Princeton Radiology Associates Wayne, United States Full time

    **Front-Desk Representative - Full-Time** · **Excellent Benefits and Highly Competitive Compensation** · Great opportunity to join our expanding practice and be part of our commitment to bringing empathy, compassion and a remarkable imaging experience to the communities we serve ...

  • ImageCare Radiology

    Full-time Front Desk Associate

    2 weeks ago

    ImageCare Radiology Wayne, United States Full time

    **Flu Vaccination Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the yearly flu shot.** · **ImageCare is seeking a Full-Time Front Desk Associate in our Wayne office that is bilingual in Spanish.** · ***The schedule will be 9am to 5pm Mon ...

  • ImageCare Radiology

    Part-time Front Desk Associate

    2 days ago

    ImageCare Radiology Wayne, United States Part time

    **Flu Vaccination Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the yearly flu shot.** · **ImageCare is seeking a Part-Time Front Desk Associate in our Wayne office that is bilingual in Spanish.** · ***The schedule will be Tuesday and Th ...

  • Big Sky Fitness

    Front Desk

    1 week ago

    Big Sky Fitness Farmington, United States

    **Benefits**: · - 401(k) · - Bonus based on performance · - Company parties · - Competitive salary · - Flexible schedule · - Health insurance · - Paid time off · - Profit sharing · **Opportunities include** · - Highest pay in the area. · - Earnings potential of $16-$20 per hour. ...

  • Courtyard Philadelphia Valley Forge/King of Prussia

    Front Desk

    2 weeks ago

    Courtyard Philadelphia Valley Forge/King of Prussia Wayne, United States Full time

    Additional Information Weekly pay, Pay rate: $18.60, Shifts Hours: 7am-3:30pm and 3pm-11:30pm, Flexible Schedule · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Philadelphia Valley Forge/King of Prussia, 1100 Drummers Lane, Wayne, Pennsylvania, ...

  • Courtyard Philadelphia Valley Forge/King of Prussia

    Front Desk

    3 weeks ago

    Courtyard Philadelphia Valley Forge/King of Prussia Wayne, United States Full time

    Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Philadelphia Valley Forge/King of Prussia, 1100 Drummers Lane, Wayne, Pennsylvania, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Managemen ...

  • B. F. Saul Hospitality Group

    Front Desk Supervisor

    3 weeks ago

    B. F. Saul Hospitality Group Sterling, United States

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Interc ...

  • Holiday Inn Washington Dulles Airport

    Front Desk Supervisor

    1 week ago

    Holiday Inn Washington Dulles Airport Sterling, United States

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Interc ...

  • Hilton

    Front Desk Supervisor

    2 weeks ago

    Hilton Detroit, United States Paid Work

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Desk Supervisor, you will oversee the front office activi ...

  • Hilton Hotels & Resorts

    Front Desk Supervisor

    1 week ago

    Hilton Hotels & Resorts Detroit, United States

    As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our G Front Desk, Supervisor, Guest ...

  • Shinola Hotel

    Front Desk Supervisor

    2 weeks ago

    Shinola Hotel Detroit, United States

    Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. · Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. · Resolve customer iss ...

  • MGM Resorts International

    Front Desk Representative

    1 week ago

    MGM Resorts International Detroit, United States Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Front Desk, Representative, R ...

  • Manfield Auto Parts

    Front Desk Staff

    4 weeks ago

    Manfield Auto Parts Detroit, United States

    We are seeking an experienced front desk associate to join our team at Manfield Auto Parts. As a front desk associate, you will be the first point of contact for customers, providing exceptional service and assistance with their automotive parts needs. · Responsibilities · Greet ...

  • HealthFitness

    Front Desk Staff

    3 weeks ago

    HealthFitness Detroit, United States Part time

    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them mov ...