- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- A relevant supervisory/management certificate/diploma or degree
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Supervisor Front Desk
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Sage Hospitality Group Detroit, United StatesWhy us? · Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike. · The worlds first Shinola Hotel is Detroits new living room. What started as a watch company has transformed into a luxury brand that ...
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Supervisor Front Desk
3 weeks ago
Sage Hospitality Detroit, United StatesWhy us?: · Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike. · The worlds first Shinola Hotel is Detroits new living room. What started as a watch company has transformed into a luxury brand tha ...
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Service Desk Supervisor
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SAIC Sterling, United StatesJob ID: · **Location**:STERLING, VA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Svcs · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Ab ...
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Front Desk Supervisor
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Hilton Hotels & Resorts Detroit, United StatesAs a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our G Front Desk, Supervisor, Guest ...
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Supervisor Front Desk
3 weeks ago
Sage Hospitality Group Detroit, United StatesWhy us? · Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike. · The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that ...
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Front Desk Supervisor
2 weeks ago
Holiday Inn Washington Dulles Airport Sterling, United StatesB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Interc ...
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Front Desk Supervisor
3 weeks ago
Sonesta International Hotels Detroit, United StatesJob Description Summary · Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. E ...
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Front Desk Supervisor
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Shinola Hotel Detroit, United StatesSupervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. · Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. · Resolve customer iss ...
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Front Desk Supervisor
1 day ago
B. F. Saul Hospitality Group Sterling, United StatesB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Interc ...
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Front Desk Supervisor
3 weeks ago
Sonesta International Hotels Hamtramck, United StatesJob Description Summary · Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. E ...
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Front Desk Supervisor
4 days ago
B. F. Saul Company Hospitality Group Sterling, United States Full timeResponsibilities · : Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appro ...
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Front Desk Supervisor
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Pyramid Global Hospitality Farmington, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Front Desk Supervisor
3 weeks ago
Aimbridge Hospitality Livonia, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor
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Aimbridge Hospitality Ypsilanti, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor
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Hyatt Utica, United StatesThe Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. ...
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Front Desk Supervisor
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The Townsend Hotel Birmingham, United StatesMust be able to work a flexible shift, including holidays and weekends, enjoy assisting others, working within a team focused environment. · PRIMARY RESPONSIBILITIES: · Guest Services - 65% · Provide courteous guest service by responding promptly and efficiently to inquiries, d ...
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Help Desk Supervisor, hands-on
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Felician Sisters of North America Livonia, United StatesJob Description · Job DescriptionAre you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community? · We invite you to apply for the full-time Information Technology (IT) Help Desk S ...
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Front Desk Supervisor
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Towneplace Detroit Livonia Livonia, United States PermanentJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room ...
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Front Desk Supervisor
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Marriott Ypsilanti At Eagle Crest Ypsilanti, Michigan, United States PermanentJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor
3 weeks ago
Marriott Ypsilanti At Eagle Crest Ypsilanti, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room ...
Front Desk Supervisor - Detroit, United States - Hilton
Description
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Job: Guest Services, Operations, and Front Office
Title: Front Desk Supervisor
Location: null
Requisition ID: HOT0AM9Z
EOE/AA/Disabled/Veterans