- Responsible for end-to-end service execution and performance within the Hub / Large BU. Management member in the organization area
- Participate in development and lead the execution of the Services growth strategy
- Responsible for building strong long-term relationships with specific customers within the region. Lead efforts to ensure customer service excellence
- Full regional P&L responsibility
- Responsible for fulfillment 5 (HSE, quality, cost, cycle, profit)
- Responsible for overall business management duties for assigned Field Service Engineers
- Work with resource mgmt. team to optimize capacity and utilization
- Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
- Work closely with region sales leaders to ensure appropriate sales strategy, coverage and opportunities to achieve the services orders plan for region
- Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required
- Assist people in their pursuit of developmental opportunities by providing guidance tools, suggestions, information, contacts and learning opportunities to meet the individual's career goals
- Collaborate with regional hub to accomplish safe & effective support of region customer service objectives
- Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc.
- Work cross functionally with QA, Technology, and Product Line Management to develop, implement, and execute on closed loop quality feedback as it relates to field issue, product issues, service interruptions, and customer complaints
- Implement and manage continuous improvement as it relates to customer satisfaction (TNPS)surveys and results
- Bachelor's Degree from an accredited university or college (MBA or advanced engineering degree preferred)
- Minimum 15 years of basic/theoretical/technical, and/or service experience
- Minimum 8 years of operational experience (including business analysis and forecasting)
- Knowledge of financial controls and business tracking system
- Ability to define & lead change
- Ability to influence multiple stakeholders
- Ability to energize teams through inclusiveness and connection with people
- Ability to build trust by respecting the ideas and contributions of everyone
- Ability to manage effectively in a dynamic and fast-paced environment
- Team or matrix leadership experience
- Strong business acumen and commercial savvy
- Strong customer service mindset
- Effective team contributor and member
- Working knowledge of contract terms and conditions
- Familiarity with project labor and material quoting tools
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Life insurance
- Disability insurance
- Healthcare plan
- Wellbeing program
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US West Region Service Director - Walnut Creek, United States - B&R Industrial Automation
Description
US West Region Service DirectorTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As the Service Director, you will lead the Electrification Service team in the West US region, which comprises of 18 states across five time zones. You will be responsible for P&L results with full accountability of running the day-to- day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
This is a position with global grade
10
Your responsibilities
ABB Electrification Services empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $136,400 and $227,600 annually and is eligible for a short-term incentive plan/annual bonus.
