Director of Field Services - North Canton, United States - Combi Packaging Systems LLC

Description

Come join our team

We are looking to fill a Director of Field Services position, seeking an individual who can establish and maintain customer relationships, establish customer service policies and practices, provide high-level technical and product support, and supervise and develop customer success teams.

The Role

Primary responsibilities include:

• Develop and manage long-term equipment service and customer engagement programs to increase warranty attachment rates and service contract sales.
• Grow and manage a profitable aftermarket service and parts department with responsibility for generating new service contracts, managing field teams, and recommending upgrades to customers.
• Increase revenue generation through a variety of avenues including after-sale upgrades, warranty sales, service contract add-ons, and spare part sales.
• Manage teams of field service technicians and schedule retrofit, repair, modification, upgrade, and maintenance activities for automated industrial production lines.

Supervisory Responsibilities

As a leader, the successful manager will:

• Recruit, interview, hire and train departmental staff.
• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient in Microsoft Office Suite

Qualifications and Candidate Background

The ideal candidate will have:

• More than five years' directly related team management experience in a technical manufacturing environment.
• Bachelor's degree required, ideal candidates will have a strong technical background (engineering, etc.).
• Demonstrated technical proficiency, strong planning skills, and good judgment.
• Willingness to take on responsibility and provide technical direction.
• Proven ability to balance competing priorities in a complex manufacturing environment.