Group Sales Manager - Chicago, United States - Fairfield Inn And Suites

Description

Hospitality / Hotel/Resort / Catering/Events
5d ago

JOB SUMMARY:
Deliver brilliant guest service each day, each and every time by championing our 6 Xs Hotter Service Philosophy. Creates a
welcoming, playful and thoughtful sales and service environment. Sell and Service Groups within defined parameters to meet
and exceed budgeted total room revenue and food beverage revenue goals as determined by Hotel leadership.
Duties and Responsibilities

SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This
position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to
create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest
service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all
guests each and every day. Hotel and catering sales experience required.

RESPONSIBILITES

• Exceed individual revenue goals by selling and servicing groups, meetings, and room blocks within predefined

booking parameters.

• Negotiate contracts, submit proposals, generate BEOs, and compose client communication with a focus on

clarity and punctuality.

• Capture accurate sales data for entry into our sales systems. Create detailed turnovers for every group.

Interface with all other hotel departments to ensure successful service delivery.

• Partner with Finance for precise billing for each event; provide accurate forecasting, and follow all revenue

processes completely each time.

• Analyze industry trends, study the hotel's competitive set, and build deep knowledge of assigned market

segments.

• Perform outside sales calls and other prospecting activities to generate new business. Conduct site inspections

and creatively sell all aspects of theWit Hotel.

• Regularly attend networking functions related to relevant market segments. Be a visible player in the local

community with charities and nonprofits, as well as industry organizations.

• Actively participate in on-site entertaining both organized by the manager and Sales department as a whole.

Partner with other Sales team members to cross sell between segments and markets.

• Monitor, promote and participate in SALT guest satisfaction program to ensure positive results
• Actively participate in daily, weekly, and monthly sales meetings and hotel meetings as assigned.
• Exemplify the hotel's Standard Code of Conduct, Emergency Procedures, and all other regulations established by

management and Employee Handbook.

• Maintain working knowledge of all Hilton promotions and maintain up to date training as directed by the Brand

or Hotel Management
13.


ADDITIONAL QUALIFICATIONS:

• Hotel experience and/or experience in sales is strongly encouraged
• Experience with OnQ, Delphi, Social Tables, Microsoft Office Suite
• Must be a strong multi-tasker, and have ability to effectively prioritize actions.
• Must be able to communicate in the primary language of the hotel.
• Must wear proper uniform/dress at all time and be well groomed.
• Must maintain flexible schedule to accommodate hotel business and networking functions

"The significant problems we face cannot be solved at the same level thinking we were at when we created them."
Albert Einstein

Location
Chicago, IL 60601, US
About the Company
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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