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Villa Rica

    Patient Advocate - Villa Rica, United States - Tanner Medical Center

    Tanner Medical Center
    Tanner Medical Center Villa Rica, United States

    3 weeks ago

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    Description

    Job Description

    The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and
    patient guest satisfaction. They function as a non-clinical resource and liaison between the patient
    and their family, and the hospital and community it serves. They ensure patient rights are respected,
    promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit
    for feedback to management and staff on issues related to patient satisfaction.


    Education
    High School Diploma or GED


    Experience
    Six months of related experience


    Qualifications
    *Experience in a hospital environment or customer service preferred.


    • Bilingual preferred.
    • Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
    • Knowledge of medical terminology, hospital systems, operations, locations and departments relating
    to patient care.

    • Knowledge of Patient Rights Responsibilities, Joint Commission standards, and centers for Medicare
    Medicaid regulations.

    • Ability to maintain confidentiality of sensitive verbal and written information
    • Working knowledge of windows-based office software, computers, and operating systems

    All Locations

    Tanner Hospital Villa Rica-V0001; Tanner Hospital Carrollton-C0001; Tanner Hospital East Alabama-E0001; Willowbrooke Hospital-W0001; Tanner Hospital Bremen-B0001

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