Jobs

    patient advocate - , GA, United States - Tanner Health System

    Tanner Health System
    Tanner Health System , GA, United States

    2 weeks ago

    Default job background
    Description
    The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and

    patient guest satisfaction. They function as a non-clinical resource and liaison between the patient

    and their family, and the hospital and community it serves. They ensure patient rights are respected,

    promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit

    for feedback to management and staff on issues related to patient satisfaction.

    Education

    High School Diploma or GED

    Experience

    Six months of related experience

    Qualifications


    • Experience in a hospital environment or customer service preferred.
    • Bilingual preferred.
    • Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
    • Knowledge of medical terminology, hospital systems, operations, locations and departments relating
    to patient care.


    • Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare
    Medicaid regulations.


    • Ability to maintain confidentiality of sensitive verbal and written information
    • Working knowledge of windows-based office software, computers, and operating systems
    Monday through Friday from 8am to 4:30pm

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